Payments may be made in person or at our drive-thru window located at 4520 Metropolitan Court. Normal business hours are 8am to 4pm, Monday-Friday, except holidays. For after-hours payments, there is a payment drop box located in the drive-thru lane. Payments may also be made by USPS mail, through online banking or through our website at https://frederickcountymd.munisselfservice.com.
For billing questions, please call 301.600.2354. Phone messages will be returned during normal business hours.
After-hours and weekend water/sewer emergencies should be reported to 301.600.2194.
Final Read Procedures
Locating & Correcting Water Leaks
Property Transfer Request
Property Transfer Request (fillable form)
Work Order Request - Meter Accuracy
Work Order - Service Line Leak (complete form)
The billing section currently handles approximately 39,000 accounts: 800 water-only accounts, 10,200 sewer-only accounts, and 28,000 water and sewer accounts. The accounts are divided into three regions and are billed on a staggered quarterly cycle.
The sewer-only accounts are currently billed quarterly. The customers having a sewer-only account should be aware that their water service may be provided by an independent municipality (such as the City of Frederick, the Town of Walkersville, or the City of Brunswick) that is not affiliated with the Division of Water and Sewer Utilities and is operated by its own respective billing department. Therefore, questions regarding water services in these areas should be directed to the appropriate municipality.
Pursuant to §2-13-24 of the Public Local Laws, all bills are liens against the property and are subject to inclusion in the County’s annual tax sale.
Water and Sewer Rates:
Current rates through June 30, 2022
FY2022 (as of July 1, 2021) through FY2024
On July 2, 2019, Frederick County approved Ordinance No. 19-03-003, revising the County’s water and sewer service charges as of September 1, 2019, for each fiscal year through FY2024. The Ordinance also establishes the procedure for the yearly adjustment of the water and sewer service charges as of July 1, 2024 and each July 1st thereafter.
View information on the following:
February 8, 2017
Notice regarding email and possible mailing from the National League of Cities (NLC) Service Line Warranty Program pertaining to water line service coverage. This mailing is not affiliated with or endorsed by the Frederick County Division of Water and Sewer Utilities. See notice.
October 26, 2012
Notice regarding upcoming mailing from American Water Resources pertaining to water line service coverage. This mailing is not affiliated with or endorsed by the Frederick County Division of Water and Sewer Utilities. See notice of mailing.
January 27, 2010
Notice regarding mailing from Home Service (Home Service USA Repair Management Corporation) regarding water line service coverage. This mailing is not affiliated with or endorsed by the Frederick County Division of Water and Sewer Utilities. See example.
The Office of Accounting and Finance Support currently provides support services to the various departments of the Division of Water and Sewer Utilities for water and sewer activities. The primary responsibilities for this office are: