Accounting & Finance

Payments may be made in person or at our drive-thru window located at 4520 Metropolitan Court.  Normal business hours are 8am to 4pm, Monday-Friday, except holidays. For after-hours payments, there is a payment drop box located in the drive-thru lane. Payments may also be made by USPS mail, through online banking or on our payment portal.

For billing questions, please call 301.600.2354. Phone messages will be returned during normal business hours.

To make a bill payment, please call 866.919.2043.

After-hours and weekend water/sewer emergencies should be reported to 301.600.2194.

Pay Water/Sewer Bill Online - Register to view water/sewer bill history & make payments
Other Bill Payment Options
Water & Sewer Bill Estimator

Final Read Procedures
Locating & Correcting Water Leaks
Paperless Billing Application (FILLABLE)
Property Transfer Request
Property Transfer Request (FILLABLE)
Recurring Electronic Funds Transfer (REFT) Application

LIHWAP Information

For more information and to complete the program application, please visit the Office of Home Energy Programs website.

Account Handling
The billing section currently handles approximately 39,000 accounts: 800 water-only accounts, 10,200 sewer-only accounts, and 28,000 water and sewer accounts. The accounts are divided into three regions and are billed on a staggered quarterly cycle.

The sewer-only accounts are currently billed quarterly. The customers having a sewer-only account should be aware that their water service may be provided by an independent municipality (such as the City of Frederick, the Town of Walkersville, or the City of Brunswick) that is not affiliated with the Division of Water and Sewer Utilities and is operated by its own respective billing department. Therefore, questions regarding water services in these areas should be directed to the appropriate municipality.

Pursuant to §2-13-24 of the Public Local Laws, all bills are liens against the property and are subject to inclusion in the County’s annual tax sale.