Frequently Asked Questions

Any accident or incident involving a citizen (non-county employee) which occurs on Frederick County property or involves a county employee should be reported to Risk Management via email or by calling Sareeka Whiten at 301-600-1425.

The Citizen Injury or Property Damage Report is a way for citizens to report accidents or incidents that occur on county property, involve a county employee or county operations and result in citizen bodily injury or property damage.  

FCG FixIt is an app citizens can use to report repair work that needs to be done to bridges, roads, playgrounds, or other county-maintained property - things that need to be fixed or corrected, not necessarily the result of an accident or incident.

For HIPAA complaints, please use the HIPAA Privacy Complaint Form if the incident involves disclosure of personal information by a county employee.

If you believe your or someone else's private health information has been shared or privacy rights have been violated by a county employee or department, you may complete and submit the Frederick County, Maryland HIPAA Privacy Complaint Form to report the incident for investigation.

If you are currently experiencing a sewer back-up in your home, contact Water & Sewer Utilities at 301-600-1825.  For after-hours, weekends, or holidays, call 301-600-2194.

Do not wait to take action to remove the water and mitigate damage. Document your damages. Call your homeowners or rental insurance company. Complete the Citizen Injury or Property Damage Report. Your report will be investigated and a liability decision will be determined.

Your e-mail will be acknowledged within two business days.