2. Check Your Knowledge
   
4. Please review PowerPoint presentation prior to completing MOW review.
   MOW Review Slides
6. 1. You arrive at Ms. Jones’ home and find her on the floor. According to Ms. Jones she tripped and fell about 20 mins ago, and she is not hurt. You assess the situation and notice Ms. Jones is not bleeding, speaking clearly, and oriented. Ms. Jones asks if you can help her up. What do you do?*

   1. A. Help Ms. Jones up as she does not appear to be hurt.
   2. B. Explain you are not allowed to help her up; however, offer her a chair so that she may push herself up.
   3. C. Call 911.
   4. D. Leave her food on the table and move on, because her son will be home soon.
8. 2. You are attempting to deliver meals to Mr. Summers. His next door neighbor comes out and tells you he is not home; however, she offers to take the meals and give it to him when he comes home. What do you do? *

   1. A. Call the MOW line and make them aware Mr. Summers is not home.
   2. B. Leave the meals with the neighbor. Call MOW line and make staff aware you left the meals.
   3. C. Pass the meals along to another client on the route.
   4. D. Leave the meals in the community fridge.
10. 3. Mr. Harry leaves a note on his door stating he is not home, and asks you to leave the meals in the community fridge of his apartment building. What do you do?*

    1. A. Leave the meals in the community fridge.
    2. B. Call the MOW line and make them aware of the situation.
    3. C. Pass the meals along to another client.
    4. D. Leave the meals in the community fridge, and call the client to remind them to contact the MOW line with any special requests.
12. 4. In chatting with Ms. Davis, she informs you that her granddaughter, with whom she lives, has taken her credit card and made several purchases without her permission, again. What do you do?*

    1. A. Advise Ms. Davis to hide her card in a more secure location.
    2. B. Encourage Ms. Davis to call the police immediately.
    3. C. Contact the MOW Line and make them aware of the situation.
    4. D. Encourage Ms. Davis to locate new living accommodations.
14. 5. While verifying meals you notice you are missing a hot meal for Mr. Frederick. What do you do?*

    1. A. When you arrive to Mr. Frederick’s home apologize and explain there was a mistake in the kitchen, and you do not have a hot meal for him today.
    2. B. Notify the kitchen or MOW depending on your pickup location. Await further instructions.
    3. C. Check with other clients on your route-maybe someone will pass their hot meal along to Mr. Davis.
    4. D. Give Mr. Frederick what you have and continue with the route.
16. 6. What is the proper way to verify meals?*

    1. A. Make sure the number of meals you have matches the number of clients on the route sheet.
    2. B. Compare the names on the route sheet to the names on the meals in the coolers and hot bag.
    3. C. Call the MOW line.
    4. D. Refer to monthly MOW Meal Count Report.
18. 7. You notice Mr. Tate has a stockpile of meals in his refrigerator, is disheveled each time you deliver, and there is a smell of urine in the home. What do you do?*

    1. A. Call the MOW Line to make them aware of your concerns.
    2. B. Encourage Mr. Tate to eat.
    3. C. Continue to monitor the situation and notify MOW staff if things to do not improve.
    4. D. Notify the Department of Social Services so that they can perform a welfare check.
20. 8. To expedite delivery it is ok to pack clients’ hot meals and cold meals and component bag together. *

    1. A. True
    2. B. False
22. 9. Ms. Thomas informs you she does not have money to pay her property taxes and is afraid she will lose her home. What do you do?*

    1. A. Encourage Ms. Thomas to contact the Senior Services Division for assistance, and follow up with MOW.
    2. B. Offer her a loan.
    3. C. Encourage her to ask family and friends for a loan.
    4. D. Encourage her to call and attempt to work out a payment arrangement.
24. 10. What is the new number you call to reach the Senior Services Division if you can’t get through on the MOW staff line?*

    1. A. 301-600-1234
    2. B. 301-600-1000
    3. C. 301-600-5555
    4. D. 301-600-5309
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