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1. Who do I contact if I have a water or sewer emergency?

If you are on Frederick County's water and/or sewer system, call 301-600-2187 (M-F 7:00 a.m. - 3:30 p.m.).

For an emergency occurring after hours, on a holiday or on a weekend call 301-600-2194.  Please note: Water shut off due to non-payment is not considered an emergency and staff at this number is not authorized to have water service turned back on.

If you are a CITY WATER AND/OR SEWER customer, you should call 301-600-1440.

2. I have a question about my water and/or sewer bill.

Contact the Division of Water and Sewer Utilities’ billing department at 301-600-2354.  

3. I have a leak and need my water shut off to make a repair.

Contact the Division of Water and Sewer Utilities’ Maintenance Department at 301-600-2187 during normal business hours (7:00 a.m. - 3:30 p.m., Monday-Friday).  Outside of normal business hours, on holidays or on weekends, call the emergency number at 301-600-2194.  If you need the water shut off because of work that you are planning to do in the future, you may call ahead and schedule an appointment.

4. Who do I contact to have utility lines located?

The Division of Water and Sewer Utilities (DWSU) is a member of "Miss Utility" which is a member of a "One-call system" that allows a person to notify DWSU of planned excavation or demolition by calling 1-800-257-7777 or 811, or via an interactive ticket request system.

Please note that the Frederick County Division of Water and Sewer Utilities locators only mark Frederick County owned or operated water and sewer lines and do not mark private lines.

5. I have blue and/or green paint on my lawn. What is going on in my yard?

Because the Division of Water and Sewer Utilities (DWSU) is a member of "Miss Utility",  all marking is based on the locate requests that DWSU receives.  Anyone can look at the tickets at www.missutility.net.  On that page, under "Search and Status" select "Western Shore Maryland."  You can then search based off a multitude of items such as county, street, contact name, house number, city, etc.

6. I am a County water customer and my water pressure is low. Who do I call?

Contact the Division of Water and Sewer Utilities’ Department of Water Purification and Distribution at 301-600-2945.

7. The stormwater ditch in front of my house is flooding because the culvert pipe under the driveway is clogged. What should I do?

Since stormwater does not enter the County sewer system, this is not something the Division of Water and Sewer Utilities handles. Contact the Office of Highway Operations at the Division of Public Works at 301-600-1564.

8. My 6" sewer cleanout cap is broken or missing. How do I get it fixed?

Contact the Department of Water and Wastewater Maintenance at 301-600-2187.

9. My water tastes/smells. Who can I contact?

Contact the Division of Water and Sewer Utilities’ Department of Water Purification and Distribution at 301-600-2945.

10. Who do I contact regarding installation of residential or commercial water meters?

Contact Division of Water and Sewer Utilities’ Meter Maintenance Office at 301-600-1592.