Is there a fee for dishonored checks, credit chargebacks or unsatisfied electronic debits?

Yes, a fee will be assessed if a check is not honored, if your bank does not satisfy an electronic debit or if a credit card payment is not properly authorized. You will receive a letter in the mail from us detailing the amount of the payment and additional fees. Payment for this balance will need to be submitted to us with certified funds (cash, cashier’s check or money order).

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1. What are the business hours for the Water/Sewer Billing Office?
2. How does Frederick County bill water and sewer charges?
3. What are Ready to Serve Fees?
4. My water and sewer bill includes a Bay Restoration Fee. What is this?
5. When will I receive my water/sewer bill?
6. What payment options do you offer?
7. Can I receive my bill electronically instead of receiving a paper copy?
8. Do you accept water/sewer payments after business hours?
9. Do you accept water/sewer payments online?
10. Do you accept water/sewer payments by phone?
11. Where can I mail my water/sewer bill payment?
12. Can I set up automatic payments from my bank account?
13. Can I get additional notifications concerning my account status?
14. When is my payment due?
15. How long do I have to pay my water/sewer bill before I am disconnected for non-payment?
16. What should I do if my water service has been disconnected?
17. Where do I mail correspondence regarding water/sewer accounts?
18. I cannot find my water/sewer bill. How can I check my account balance?
19. I am moving. Can I change the mailing address for my water/sewer bill?
20. My water/sewer bill is high. What can I do?
21. Is there a fee for dishonored checks, credit chargebacks or unsatisfied electronic debits?
22. I can’t afford to pay my bill by the due date. Who should I contact?
23. I am renting out my property. Can I get the bill put in the tenant’s name?
24. Why does my landlord get copies of my bill and late notices?
25. My current tenants are moving out. Can I get a meter read before the new tenants move in?
26. I am selling my property. How can I get my name taken off the water/sewer account?
27. I am buying a property that is on Frederick County water and/or sewer. How do I get service established in my name?
28. Can I get a credit on my bill for watering my lawn or filling my swimming pool?