I cannot find my water/sewer bill. How can I check my account balance?

You can call the Billing Office at 301-600-2354 during normal business hours and a Billing Specialist can access your account balance information.

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1. What are the business hours for the Water/Sewer Billing Office?
2. How does Frederick County bill water and sewer charges?
3. What are Ready to Serve Fees?
4. My water and sewer bill includes a Bay Restoration Fee. What is this?
5. When will I receive my water/sewer bill?
6. What payment options do you offer?
7. Can I receive my bill electronically instead of receiving a paper copy?
8. Do you accept water/sewer payments after business hours?
9. Do you accept water/sewer payments online?
10. Do you accept water/sewer payments by phone?
11. Where can I mail my water/sewer bill payment?
12. Can I set up automatic payments from my bank account?
13. Can I get additional notifications concerning my account status?
14. When is my payment due?
15. How long do I have to pay my water/sewer bill before I am disconnected for non-payment?
16. What should I do if my water service has been disconnected?
17. Where do I mail correspondence regarding water/sewer accounts?
18. I cannot find my water/sewer bill. How can I check my account balance?
19. I am moving. Can I change the mailing address for my water/sewer bill?
20. My water/sewer bill is high. What can I do?
21. Is there a fee for dishonored checks, credit chargebacks or unsatisfied electronic debits?
22. I can’t afford to pay my bill by the due date. Who should I contact?
23. I am renting out my property. Can I get the bill put in the tenant’s name?
24. Why does my landlord get copies of my bill and late notices?
25. My current tenants are moving out. Can I get a meter read before the new tenants move in?
26. I am selling my property. How can I get my name taken off the water/sewer account?
27. I am buying a property that is on Frederick County water and/or sewer. How do I get service established in my name?
28. Can I get a credit on my bill for watering my lawn or filling my swimming pool?