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The Water/Sewer Billing Office is open Monday through Friday, 8:00 am to 4:00 pm and is located at 4520 Metropolitan Ct., Frederick, MD 21704. You may call us at 301-600-2354. The office is closed for all County holidays.
Water and sewer charges are billed quarterly. Billable water charges consist of the amount based on your quarterly water consumption (the amount of water that passed through the meter since the last meter reading) plus a fixed Ready to Serve Fee. The consumption is billed on a tiered schedule (i.e., the first 8,000 gallons are billed at a certain rate, the next 8,000 gallons or portion thereof are billed at a different rate, etc.). Billable sewer charges consist of a fixed amount based on your total quarterly water consumption plus a fixed Ready to Serve Fee. If you only have wastewater (sewer) service through Frederick County, you are charged a fixed flat rate wastewater charge per quarter.
Ready to Serve Fees are fixed charges that cover a portion of the County’s cost for maintaining the treatment and delivery systems and administrative functions. This quarterly charge appears on each bill for both water and sewer and does not vary with consumption.
Frederick County collects the Bay Restoration Fee from all residential and commercial water and wastewater customers and from improved properties served by on-site septic systems and wells. This fee is paid to the State of Maryland. The funds are used to upgrade Maryland’s wastewater treatment plants and septic tanks in critical areas, and to establish cover crops to reduce nitrogen and phosphorus from going into the Chesapeake Bay. Additional information on this program can be obtained on the State’s website at: http://mde.maryland.gov/programs/Water/BayRestorationFund/Pages/Index.aspx or by calling The Maryland Department of the Environment at 410-537-3000. Residential water/sewer customers are charged $5.00 per month, or $15.00 quarterly, on their water/sewer bills. Commercial customers are charged based on the average daily sewage flow. Well and septic customers are charged $60.00 per year and the fee appears on their property
All meter readings and billings are completed on a quarterly basis, on staggered cycles, based on the property’s geographic area. Depending on the date you moved into your property, as well as our meter reading schedule, your first bill may contain pro-rated charges for the portion of the initial three month billing period. If you think you have not received your quarterly bill, please contact the Billing Office at 301-600-2354.
We offer several ways to make payment, including EFT, check/cash in-person, or credit card online or over the phone. Please visit our website at www.frederickcountymd.gov/wspaybill to view all payment options and instructions.
Yes, simply call the Billing Office at 301-600-2354 and we can establish paperless billing for your account. You will then receive your quarterly bill and any late notices via e-mail. This service can be cancelled at any time by calling our office.
Yes, there is a Night Drop Box for after-hours payments located in the drive-through lane near the cashier window at the Division of Utilities and Solid Waste Management building located at 4520 Metropolitan Court, Frederick, MD 21704. Payments can also be made on-line at https://frederickcountymd.munisselfservice.com. On-line payments are posted to the account the next business day.
Yes, online payments can be made by accessing the Frederick County Citizens Self Service website at https://frederickcountymd.munisselfservice.com. A 2½ % service fee applies for credit/debit card payments and a flat fee of $1.49 applies for checking account payments.
Yes, simply call the Billing Office at 301-600-2354 and a representative can take your credit/debit card information over the phone. A service fee of 2½% of the payment amount will apply. We cannot accept e-check payments over the phone. E-check payments can be made on-line at https://frederickcountymd.munisselfservice.com.
Please use the envelope and bill stub provided with your bill, or as an alternative, mail bill payments to: Frederick County DUSWM, 4520 Metropolitan Court, Frederick, MD 21704. Please include the payment stub with your payment and write your full account number on your check.
Yes, we can automatically deduct your quarterly water/sewer bill payment from either your checking or savings account. You can set up automatic payment by registering your water/sewer account on our website at https://frederickcountymd.munisselfservice.com and following the steps to “Set Up Automatic Payment”. Or, you can complete a Recurring Electronic Funds Transfer Form. There is no fee for this service. You will continue to receive a bill copy and funds will be withdrawn 24-48 hours prior to the due date.
Yes, simply call the Billing Office at 301-600-2354 to add a phone number and/or e-mail address to your account. You will then receive additional notifications if we do not receive your payment.
Water/sewer bills are due upon receipt. If the bill is not paid in full within 30 days, a 1% monthly interest charge will accrue and a late notice will be sent to the mailing address or email on file for the property.
Water/sewer bills are due upon receipt. If the bill is not paid in full within 30 days, a 1% monthly interest charge will accrue and a past due notice will be sent to the mailing address or email on file for the property. Water service to the property is eligible for disconnection if the account is not paid in full within 60 days from the original bill date. Disconnections begin as early as 7:00 am on the scheduled disconnection date. A Late Payment Penalty will also be added to the account. It is your responsibility to ensure payment is posted to your account on time. Please note that we do not accept post mark dates. If you do not receive your bill or past due notice, please contact the Billing Office at 301-600-2354. We are not responsible for mail not received by the post office. Unpaid water and sewer charges are a tax lien against the property and are also subject to the Annual Tax Sale.
Please contact the Billing Office at 301-600-2354 to discuss the actions needed to have your service restored. The Billing Office is open from 8:00 am - 4:00 pm, Monday through Friday.
All correspondence regarding your water/sewer account can be mailed to Frederick County DUSWM, 4520 Metropolitan Court, Frederick, MD 21704 or e-mailed to WaterSewerBilling@FrederickCountyMD.gov.
You can call the Billing Office at 301-600-2354 during normal business hours and a Billing Specialist can access your account balance information.
Yes, you can call the Billing Office to change the mailing address for your water/sewer bill. If you are changing the mailing address to send the bill to a Third Party, a Third Party Authorization Form would need to be completed and there is a $20 set up fee for this service and $5 quarterly bill fee.
There are many reasons why your water consumption could increase. Were you watering your lawn this summer or do you have additional people living in your home? Do you have a toilet leaking?We would first recommend doing a dye test on your toilet(s). You can call the Billing Office at 301-600-2354 to request free dye packets be sent to you or you can use blue or green food coloring to test your toilet(s). Do not use red food coloring as it can stain. Simply drop the dye tablets (or if they were crushed during mailing, just pour the powder out) or put a few drops of the food coloring into the tank of your toilet(s) and wait 15 minutes. DO NOT FLUSH! If any of the color shows up in the toilet bowl, the toilet is leaking. If you do not see any color in the bowl, check the tank of the toilet to verify the coloring is still in the tank. If it isn't, this is another indication the toilet is leaking. You can have a leaking toilet and not hear it. Leaking toilets do not flood your home because they drain into the sewer lines. If ignored, your usage and bill can increase significantly in the following months. DUSWM does not offer account adjustments for leaks found inside the home.
If you do not have an inside leak, you may have an underground service line leak. Call our office at 301-600-2354 if you would like to schedule a service line leak check. There is a $50 fee for this test. Water leaks on the house side of the meter vault are the responsibility of the homeowner. We offer a one-time adjustment following the service line leak repair. Please contact our office for more information about this adjustment.
For more information about leaks, please refer to “Locating & Correcting Water Leaks in Your Home”.
Yes, a fee will be assessed if a check is not honored, if your bank does not satisfy an electronic debit or if a credit card payment is not properly authorized. You will receive a letter in the mail from us detailing the amount of the payment and additional fees. Payment for this balance will need to be submitted to us with certified funds (cash, cashier’s check or money order).
You can call the Billing Office at 301-600-2354 prior to your bill due date to inquire about a payment plan. You may also contact one of the following outside sources for financial assistance:
Salvation Army – 301-662-2311
St Vincent de Paul Society – 301-662-4676; located at 112 E. Second Street, Frederick, MD 21701. They are open Monday through Friday from 10:00am -3:00pm and require that you bring a photo ID with you.
As the deeded owner of the property, you must always receive the water/sewer bill because water/sewer bills are liens against the property and outstanding water/sewer balances as of Dec 31st of each year will cause the property to be eligible for inclusion in the County’s Annual Tax Sale proceedings. You can, however, set up for your tenant or another bill payer to receive a copy of the bill in their name by completing a Third Party Authorization Form. There is a $20 set up fee for this service and a $5 quarterly fee that will be included on each bill. If you would like to set up tenant billing, please mail the completed form, along with the $20 set up fee, to: Frederick County DUSWM, 4520 Metropolitan Court, Frederick, MD 21704.
Water/sewer accounts are liens against the property in Frederick County. Therefore, if a tenant defaults on the water/sewer bill for a particular address, the responsibility falls to the owner of that property. The owner’s name always remains on the account, even if he/she has set up Third Party (or tenant) billing. They will receive copies of past due notices to forewarn them of the possibility that the water is scheduled for disconnection due to non-payment or the inclusion of the property in the County’s Annual Tax Sale proceedings.
Yes, this is called an out-of-sequence meter read and there is a $35 fee for this service. Please contact the Billing Office at 301-600-2354 for the next available read date.
When a property is bought/sold, the settlement company handling the property transfer is responsible for notifying our office. Requests for a final bill must be in writing using the Property Transfer Request Form. If the date of settlement changes, the settlement company must contact our office to avoid incorrect owner/account information and additional fees.
When a property is bought/sold, the settlement company handling the property transfer is responsible for notifying our office. Requests for creating a final bill for the seller must be in writing using the Property Transfer Request Form. After the final bill is paid, the deed can be recorded and a water/sewer account will be established in your name. If the date of settlement changes, the settlement company must contact our office to avoid incorrect owner/account information and additional fees.
No discounts or credits are given for filling pools or other outdoor uses.
We contract this service to an outside billing vendor, AMB/Ambulance Medical Billing. They are based in Paducah, Kentucky and handle most billing issues.
For patients being transported by one of our Fire/Rescue companies, we have an agreement with local hospitals to forward insurance information directly to the billing vendor.
Copies of bills/reports can be requested from our HIPAA Compliance Officer at: Phone (301) 600-1308 or Fax (301) 600-1018.
There are many times, for whatever reason, that your insurance information is not received or that the insurance information submitted is not current. Our billing vendor will make every attempt to obtain your latest insurance information and submit a claim on your behalf. You may also contact the billing vendor directly at 1-844-889-7701 to provide this information.
Please contact our billing vendor at 1-844-889-7701 or the local office at 301-600-6869 to have this corrected.
Not all transports are approved by insurance companies, and many insurance companies will not pay if they feel the transport was not medically necessary. Please contact your specific insurance carrier directly to determine your coverage and the reason your transport was not covered.
As a Subscription Club member you are not billed for any balance that is not covered by your insurance. However, we will file a claim to your insurance company even if you have a subscription membership.
You can pay your ambulance bill by personal check or money order made payable to "Frederick County MD Ambulance Billing" and mail to: Frederick County MD Ambulance Billing P.O. Box 3660 Frederick, MD 21705.
We understand that an emergency can happen at any time, especially when you least expect it. Please be assured that we are committed to providing you with excellent professional care, regardless of your ability to pay. Our office will work with you to set up a payment arrangement that is comfortable and affordable to you. Contact the EMS Billing Coordinator at 301-600-6781 for assistance.
The Centers for Medicare and Medicaid Services is your primary contact point for questions regarding their Emergency Preparedness Rule. Neither Frederick County Emergency Management nor the Frederick County Health Department can provide guidance on compliance.
If you have general questions on emergency preparedness or specific questions on resources available in Frederick County, you may email EM@FrederickCountyMD.gov and staff will do their best to assist you.
Currently, neither the Division of Emergency Management nor the Frederick County Health Department require facilities submit their emergency plan for review or file nor do we provide approval of plans.
Frederick County does not currently have plans for any exercises that will assist meeting the exercise requirement of the CMS Preparedness Rule. Any future community based exercises sponsored by Frederick County will be listed on the CMS Preparedness Rule web page under the training/exercises tab.
You may wish to contact other healthcare facilities in your area subject to the Preparedness Rule to collaborate on an exercise. Sample tabletop exercise scenarios you can adapt to your facilities needs can be found on our CMS Preparedness Rule web page under the training/exercises tab.
Part of your communication plan should include telephone numbers to contact the Division of Emergency Management and the Frederick County Health Department should it be necessary during an emergency. In any life-safety emergency, both agencies can be reached by calling 9-1-1. For urgent, but not critical emergency needs after normal business hours, you can call the non-emergency 24 hour number at 301-600-1603.
During normal business hours with non life-safety or critical needs you may reach us at the following numbers:
If you require documentation that you have coordinated with us for your records, please email your communication plan to EM@frederickcountymd.gov. Staff will review the communication plan to ensure our contact information is correct, then respond to confirm or request correction.
Long term care facilities and dialysis centers have additional coordination requirements! If you are with a dialysis center or long-term care facility and need more information on your coordination requirements, contact the Health Department, Office of Public Health Preparedness at 301-600-6052.
The Centers for Medicare and Medicaid Services created a crosswalk which provides a simplified overview of requirements by facility type. For your convenience you can find a copy of that document here.
If you have specific questions about what is required for your facility, contact Centers for Medicare and Medicaid Services directly.
Please fill out this form: https://www.frederickcountymd.gov/FormCenter/Fire-Rescue-6/Fire-Report-Request-38. Once you submit your information, it will come directly to our office. Once the report is available we can send it to you.
Frederick County government currently does not have a bulk trash pickup program. Appliances such as refrigerators, freezers, stoves, etc. can be brought to the recycling center on Reichs Ford Road free of charge during normal business hours: Monday through Saturday 7:00 am to 4:30 pm. Residents living within an incorporated municipality's town limits should contact that town to inquire about their bulk pickup program.
Frederick County will remove large wildlife animal carcasses (i.e. deer, bear, etc.) that are located within the County's right-of-way. To report large animal carcasses located within the county right-of-way, please fill out a County Work Request form or contact us at 301-600-1564. Please refer to the "Removal of Animal Carcass on a County Road or Right-of-Way Policy."
This decision is handled by the Office of Transportation Engineering, you may reach them at 301-600-2930.
To report a damaged guardrail or request a new guardrail installation, please fill out a County Work Request form or contact us at 301-600-1564.
The Office of Highway Operations mows behind guardrails two times a year, then treats the area to keep the weeds down.
Highway Operations only clears sight distance at an intersection of roadways. Sight distance from private driveways is the homeowner's responsibility.
If you shovel your driveway apron before the plow comes through, always shovel snow to the right, facing the street. This will lower the amount of snow that will be pushed across your driveway entrance.
Please contact Central Communications at 301-600-1603 after hours. During regular business hours (7:00 am - 3:30 pm), please call Highway Operations at 301-600-1564 or fill out a County Work Request Form.
FRO is the County’s adopted version of the Maryland Forest Conservation Act and is designed to protect and enhance forests in Frederick County. For more information about the Forest Resource Program, including development mitigation requirements, the forest banking program, forest planting projects, and the ecological information visit the FRO website. For additional questions, please contact Graham Hubbard at 301-600-1436.
To receive an application, you may call the Frederick County Board of Elections at 301-600-VOTE (301-600-8683), or write them at: 340A Montevue Lane, Frederick, Maryland 21702. The voter registration application is available online here:
The voter registration application can be used for any changes, and is available online here: If you have any questions about the form, you may call the Frederick County Board of Elections at 301-600-VOTE (301-600-8683), or write them at: 340A Montevue Lane, Frederick, Maryland 21702.
Yes, in order to be an official Voter Registration Volunteer, you'll need to stop by our office for a short training session. It is easy, and training takes less than an hour.
If you know you cannot vote in person at your designated polling place on the day of an election, you can come to the Board of Elections, or you can download the absentee ballot application, complete the application, and then mail it, email it, or fax it to our office. You may also vote during Early Voting prior to Election Day.
Information is available on the READY Frederick County website www.FrederickCountyMD.gov/READY to assist you in formulating your plan. To further assist you, links are also available to the READY.gov federal website and the American Red Cross - Frederick County Chapter. During an emergency, the County’s web site and local TV/radio stations will provide emergency information.
You also want to be prepared to “shelter in place” for 3 days. (For example, a big snow storm.) To shelter comfortably, you will want to have the basics: 1 gallon of water per person per day, food and manual can opener, a week’s supply of prescription medication, battery powered radio with extra batteries, extra batteries for hearing aids or other assistance devices, flashlight with extra batteries, a list of contacts with family members, friends, doctors, and first aid supplies. Any items you normally use that you would need for 3 days should an emergency occur should also be included. If you have a pet, you will need 3 days supply of food and water for each pet. Should you have to evacuate, these supplies should go with you. More extensive lists and information can be found on websites dealing with preparedness, such as www.ready.gov.
It is also a very good idea to have a “go bag” ready in case you have to evacuate either your home or work place. This small bag could include those personal items you would need if you had to leave without any notice as well as copies of financial records, pet’s veterinarian records, extra keys for house and car, cash, spare glasses or other special needs items, such as medications, batteries for assistance devices and copies of family documents.
Ask your supervisor for the company’s emergency plan and make sure you understand fully what their plans and policies are. You may also want to plan and practice an evacuation if the company does not routinely offer drills.
If you need assistance, make sure you coordinate with your supervisor and plan with co-workers in advance so they can provide assistance.
If you have hearing loss, you may also want to consider purchasing a close captioned battery operated TV in case of power outage.
For Frederick County Schools please visit www.FCPS.org
A variety of public and private entities notify local cable news and radio stations.
930 WFMD AMWFRE 99.9 FM WAFY KEY 103.1 FM NBC 25 WHAG - TVCable Channel 19 - Frederick County GovernmentCable Channel 18 - Frederick County Public SchoolsCable Channel 99 - Some of Frederick County's Municipalities, call your town office for more information
These exercises imagine incident-based scenarios that are most likely to occur and the County’s proposed response to the situation, based on available resources. The learning experiences gained from these exercises allow emergency managers to act as facilitators to emergency responders by providing support, expertise, and avenues to obtain resources that may be required to manage a particular incident.
Being aware and staying informed is key to reducing threats to life or property during a disaster. The Division of Emergency Management’s role is to support public safety agencies, continuity of government operations, and to provide reliable and timely information to the public during an emergency. The Emergency Operations Plan provides guidance across County departments, agencies and response organizations by describing an overall emergency response system.
The County offers emergency notifications through a variety of different methods such as text, television, website and radio.
During an emergency, the County’s resources may be scarce. That is why we encourage all residents to plan in advance, with neighbors, friends and family so if you should need assistance, you have people you can call on.
At times, travel restrictions are part of a State of Emergency. This is typically done to allow snowplows to clear the roads. At other times government offices may be closed. A State of Emergency permits government officials to recommend specific actions that citizens should take to insure the safety of their families and homes during the emergency. Each emergency is different, and different factors will impact the decisions made by State officials in response to the incident.
Prohibited parking on roads and streets designated as snow emergency routes and the use of snow tires/chains (most cars now use all weather tires, so changing to "snow" tires is unnecessary).
Once an emergency is in effect, all requirements are in effect until lifted. A Snow Emergency Plan is put into effect by county. Certain exceptions can occur while a snow emergency plan is in effect. A specific route(s) can be lifted and the remainders of the roads in the county still remain under the Snow Emergency Plan. For the most up to date information, it is advised to call the local MSP barrack for the county. In Frederick County, contact the Maryland State Police B Barrack at 301-600-4151. List of Maryland State Police Barracks
WatchA watch is used when conditions are favorable for dangerous weather to occur. The weather is not currently occurring.
WarningA warning means dangerous weather is happening in a certain region or is extremely likely to happen soon.
Weather watches typically come many hours before warnings. For example, a winter storm watch is usually declared for an area from 12 to 36 hours prior to a storm, while a warning indicates that a storm has been observed nearby and is about to hit the area.
AdvisoryAnother type of weather alert is an advisory. An advisory is similar to a warning except that the weather conditions are not as severe.
Although dealing with any disaster in the County will be paramount, the continuity of operations of the County Government must be maintained. Our emergency support functions, which include all County agencies, have established contingency plans to maintain operations to the entire County, even those who may not be affected by disaster.
Frederick County generally does not open warming or cooling centers unless extreme circumstances warrant them, such as the 2010 February Blizzard. If you are in need of a location to warm up/cool down, public libraries and other public buildings are an excellent resource.
Women or men with children between ages of newborn to 12 years, expectant mothers and fathers, kinship care providers and youth aged 16-24 years old.
We hold orientations regularly. You must complete our referral form by calling (301) 600-2206 or you can fax the referral form to (301) 600-2209 to register for our program. Once we have a completed referral form and space is available then a case manager will make contact to schedule a one on one orientation.
Virtual School is part of Frederick County Public Schools (FCPS). Through this program, students can earn credits towards a high school diploma. Courses are aligned to FCPS Essential Curricula and represent a variety of merit, honors, and Advanced Placement options. Students should be self-motivated independent learners and they usually take one course at a time. Instructors are highly-qualified FCPS teachers with special training in working with students in a virtual setting. Family Partnership (FP) collaborates with Frederick County Virtual School. Through this collaboration, students that are enrolled in Virtual School classes that could also benefit from FP services are allowed to take their classes on-line in FP’s computer lab. Regular attendance at Family Partnership is required.
GED preparation classes at Family Partnership are available for out of school individuals 18 years of age and older. The classes offer a review of writing, social studies, science, reading and math to prepare students for the GED test. Classes are taught by an FCC Adult Education Instructor and skills are reinforced through a combination of classroom and computer-based instruction. Each student’s goal is to ultimately earn a Maryland High School Diploma.
If you are under 18 years old, you cannot enroll in the GED program. By law you are required to be enrolled in a school that gives you access to a secondary school curriculum. If you have met an exception to this law, there are limited options for GED studies. Please contact the center directly.
You will be required to attend an Orientation at Family Partnership. If after attending Orientation and meeting with a Case Manager, you decide that you want to begin your GED studies here, you will need to withdraw from your home (current) school. Please speak to your Guidance Counselor or your Pupil Personnel Worker regarding the withdrawal process.
All participants that attend Family Partnership can receive employment readiness services. These services include one on one assistance and employment workshops on career exploration and job readiness, computer skills, career goal setting, resume writing, interviewing skills, job searching, paid internships and completing job applications.
Pick up and drop off to Family Partnership is available to participants who live within a 10 mile radius of the center and communicate in advance of their need for transportation.
If you are bringing a child under the age of 4 then you will need to bring a copy of immunization records. If you are interested in the GED services then you will need to bring your official withdrawal form from your last high school. If you are between the ages of 16-24, there may be additional documents that we will need to collect from you, such as birth certificate and social security card, and other items.
If you need assistance purchasing food, the following resources may be able to help.
Food banks and pantries
Food banks are available in Brunswick, Emmitsburg, Frederick, Jefferson, Middletown, Thurmont, Walkersville/Glade Valley, Knoxville, and Urbana. A list of addresses and phone numbers can be found at www.thereligiouscoalition.org/programs-services/food-banks/.
The Maryland Food Bank partners with many local food pantries and distribution centers. Look up the closest food bank at https://mdfoodbank.org/find-food/.
Frederick Rescue Mission, located at 419 West South Street, Frederick, offers a food pantry and a soup kitchen. 301-695-6633
Public School Meals
If your child attends Frederick County Public Schools and you are having difficulty paying for their school meals, contact Kathryn Fostik at FCPS Food & Nutrition Services. Call 301-644-5061 or email her at Kathryn.Fostik@fcps.org.
Supplemental Nutritional Assistance Program (food stamps)
The Frederick County Department of Social Services can assist a household to apply for SNAP benefits. Details are available at http://dhr.maryland.gov/local-offices/frederick-county/
Women Infants and Children (WIC) Supplemental Nutrition Program
For you are pregnant, breastfeeding, or have children under 5 years of age, you may be eligible for WIC. Information on who is eligible can be found at http://health.frederickcountymd.gov/305/WIC-Eligibility. Call the Frederick County Health Department at 301-600-2507 to make an appointment.
Mission of Mercy provides free healthcare, free dental care and free medication to people who are unable to afford access to such care. A mobile clinic visits Frederick, Brunswick, and other nearby locations. Call for an appointment. Locations and schedules are available at https://www.amissionofmercy.org/maryland-pennsylvania/clinic-schedule/.
Prescription Discount Drug Program
Frederick County residents are eligible to participate in a free discount prescription program and low-cost health and dental discount programs through the National Association of Counties' Live Healthy initiative. Details can be found here.
Medical Assistance (Medicaid)
The Frederick County Department of Social Services can assist a household to apply for Medical Assistance / Medicaid. Details are available at http://dhr.maryland.gov/local-offices/frederick-county/.
Health Care Connection of the Frederick County Health Department can help with applications for health care coverage and to see if you qualify for medical assistance. Call 301-600-3124 or visit the eligibility and enrollment page of their website.
Being out of work and facing financial hardships can cause distress for individuals and families. If you need assistance coping, the Mental Health Association of Frederick County offers a walk-in crisis center at 226 South Jefferson Street in Frederick. You can also call their 24-hour hotline at 2-1-1.
If you are having difficulties paying your Frederick County water or sewer bill, call the Division of Utilities & Solid Waste Management at 301-600-3476 to see what arrangements can be made until the shutdown is over. If your water or sewer bill is paid to a town or city government, you will need to contact that government directly. Links to municipalities’ websites are available here.
Most Frederick County residents rely on Potomac Edison for their electricity. Information about the utility’s extended payment plan can be found at www.firstenergycorp.com/help/billingpayments/assistance_serviceprogram/potomac_edison_maryland.html or by calling 1-800-686-0011.
If you live in Thurmont, contact the Town of Thurmont Municipal Light Company at the town’s municipal offices, 301-271-7313.
The Frederick Community Action Agency offers several financial assistance programs to income-eligible households to pay utility and fuel bills. You can reach that office at 301-600-2410.
Washington Gas has announced that flexible payment arrangements are available for federal workers who have been affected by the shutdown. Information is available online or by calling 1-844-WASHGAS.
BGE customers can find information about assistance paying bills online or by calling 1-800-685-0123.
Resources about benefits and guidance from the Office of Personnel Management are also available online.
If you are having difficulty paying your Frederick County property tax bill, please call the Treasury Office at 301-600-1111 to discuss your situation.
The Frederick Community Action Agency provides HUD-approved counseling for mortgage defaults, reverse mortgages, and more. The service is free to all Frederick County residents. Call them at 301-600-1506. A national Homeowner’s HOPE Hotline is also available by calling 1-888-995-HOPE.
If you are a renter, the Community Action Agency may be able to help. You can call them at 301-600-3966. In addition, the Religious Coalition for Emergency Human Needs may be able to provide assistance. Information about the coalition's programs can be found at www.RCEHN.org. They can be reached at 301-631-2670.
Renters and homeowners can find advice from the Consumer Protection Division of the Maryland Attorney General's Office, including links to telephone numbers and websites of major lending institutions. That information is available here.
The Frederick County Department of Social Services offers a variety of programs to assist residents who are struggling economically. To reach their Customer Service staff, call 1-800-324-3855
Check with your bank about any fee waivers, extended payments, and short-term loan options they may have available. The Federal Employee Education & Assistance Fund also offers emergency loans to eligible federal employees. https://feea.org/
Student loan payments are still being collected by the federal government. The Maryland Attorney General recommends contacting your loan servicer to see what options are available to you, such as forbearance. A list of the most common loan servicers is available here.
If you need help paying for a child’s summer camp registration or other Frederick County Parks & Recreation programs, you may be eligible for financial assistance through the Parks & Rec Financial Assistance Program. You can call 301-600-1646 or email sloun@FrederickCountyMd.gov with any questions.
Pet Food and Care
If you need help feeding your pets or providing them with medical care, several organizations offer resources. A partial list can be found here. A resource guide for pet owners includes a list of national resources. Some regional pet food chains, such as Bark! and Kriser's Natural Pet, will provide food to individuals who show their federal government identification.
Being out of work and facing financial hardships can cause distress for individuals and families. If you need assistance coping, the Mental Health Association of Frederick County offers a walk-in crisis center at 226 South Jefferson Street in Frederick. You can also call their 24-hour hotline at 2-1-1.
Failure to comply with the Premise Identification Ordinance is considered a civil fire code infraction and is punishable by a $25 fine. A fine may be imposed upon any person responsible for a civil fire code infraction for each violation. Each day such violation is permitted to exist shall be considered a separate infraction.
Valuable time may be lost trying to locate your home or business. For your safety, a Premise Identification Ordinance was created so emergency responders can locate your property in the event of a fire, medical, or other emergency.
Permit application is made at 30 N. Market St. in Frederick. Business hours are Monday – Friday from 8:00 a.m. to 4:00 p.m. Please note that permit application must be made prior to 3:00 p.m.
If your property is not within an Incorporated Town or Frederick City, a permit for a fence is not required, because County Zoning regulations do not require a Zoning Certificate for a fence. Please check with Zoning Administration to confirm setback and height requirements.
Inspection requests are made by voicemail or fax. The permit number, permit type, kind of inspection, name (and company if applicable) and phone number are required. Requests received prior to 12:00 p.m. will be accommodated the next business day. If the inspector is unable to meet this request, the person that requested the inspection will be notified by phone. Please review the inspection procedures for more detail.
To become a registered vendor with the Frederick County Procurement & Contracting Department complete our online APSWin Vendor Registration and our Supplier Portal Registration. Both registration links can be located on our home page.
1. Click on Current Solicitations from the menu on the left of our home page to see current opportunities. 2. Click on “Get the Document” under the bid or RFP that you are interested in. 3. Enter your Federal ID and Password from your APSWin Vendor Registration to obtain the document. (You must be a registered vendor to view or print a bid document. Registration is free).
The DUSWM Environmental Laboratory and Drinking Water Operators collect water samples to use as a snapshot of the water quality in the neighborhood of sampling. The results of the sampling are sent to the Maryland Department of the Environment (MDE) which maintains water system compliance. Water samples taken in neighborhoods are instrumental in maintaining excellent water quality.
Generally speaking, well testing is the responsibility of the homeowner. There may be exceptions on a case-by-case basis. The Environmental Laboratory has a list of private laboratories that can be used. Contact the Laboratory Supervisor, Joshua Smith, at (301) 600-1597 to be referred to a local private laboratory.
The Frederick County Environmental Laboratory does not perform any lead and copper testing in the County schools. This testing is performed by independent reference laboratories.
Let the oil cool, then pour into an empty can to solidify, then throw into the trash for final disposal.
Baby wipes, either soiled or clean, should NEVER be flushed down a toilet. Only dispose of the wipes in a trash can.
A guardian is a person, institution, or agency appointed by the court to manage the affairs of another, called a ward. The guardian may manage the person (Guardian of Person) and/or the estate matters (Guardian of Property). Maryland has specific laws which govern guardianship proceedings and the guardian's activities. Maryland also separate guardianship for minors (Frederick County Department of Social Services - Child Protective Services) and adults (Frederick County Department of Social Services - Adult Protective Services).
Does the individual understand that a decision needs to be made? Dies the individual understand the options available in making a decision? Does the individual understand the potential consequences of the decision and options? Can the individual direct the decision to appropriate parties? The areas of decision making on which most guardianships are focused are living conditions, medical care, vocations and educational services, ancillary professional services, caring for dependents, and managing finances.
provide a description of the nature and type of disability and an explanation of how that disability impacts the individual's decision making; offer an analysis and results of evaluations of the individual's mental and physical condition, educational level, adaptive behavior and social skills as appropriate; state an opinion about the need for guardianship, and provide supporting reasons for this opinion; and recommend suitable living arrangements and treatment or habilitation plans. This report should accurate reflect the skills and abilities of the person as well as the deficits and problems. Finally the report must be signed by all involved in the evaluation. Two Physician's or Psychologist's Certificates must also accompany the evaluation. The report must be timely and meet a time frame that is usually stated in the statute
A petition, which is the official request for the appointment of a guardian, will be prepared and signed by someone alleging incapacity, and the need for guardianship; it is then filed.
A hearing date will be set and usually a Summons is served. The summons is the official notice to the person with disabilities about guardianship proceedings, the time, and place.
Notice of the date, time and place of the guardianship proceedings is given to any interested parties, family members, proposed guardian, etc., in order that they can be present at the hearing if they choose.
A hearing will be held and evidence presented about the need for guardianship. The potential ward is usually represented by an attorney during the hearing process. Although, at times, the hearing may seem to be quite informal, this is an adversarial process and the petitioner must clearly demonstrate to the court that the individual needs a guardian of some sort.
The above includes very broad and general descriptions. During the appointment proceedings of a guardian the alleged disable person has specific due process rights that are enumerated in the various state laws. Although an attorney may not be required to establish guardianship in some areas, this is a legal process. It may be best to consult an attorney familiar with guardianship proceedings and disability.
Individuals - 18 years of age, not convicted of a felony, and not adjudicated disabled. Non-related professional Guardian - 18 years of age, not convicted of a felony, and not adjudicated disabled. A public or private institution, not supplying housing. Financial institutions (for estate matters only).
Person - makes decisions about person, programs, medical care, residence, release of confidential information. Property - manages and makes decisions about financial matters, benefits, real estate and other property often referred to as conservator. Plenary - means total and can be attached to guardianship of person or property or both. In most states there are exclusions to plenary guardianship, which may be residential placement, certain medical procedures, and sale or transfer of property. The guidelines again are in the state laws regulating guardianship. Limited - means that the guardian has only the authority specifically given by court order. The ward keeps all other decision-making rights not specifically outlines by the court order. In most states the appointment of a limited guardian does not equal a finding of legal incompetence. Successor - the court appoints another guardian when the original guardian dies, resigns, or is removed. Usually the successor has the same powers of the original guardian.
In Frederick County, the Adult Disabled Review Board meets quarterly to review each ward's case individually for appropriateness of guardianship and the need for continued guardianship services.
This depends on where you live. We offer a search tool on our website (link below) so you can check whether your street is plowed by the State, the County, a municipality, or if your road is privately maintained, such as by a homeowners association. If you live along one of the 2,700 lane miles of county-maintained roads, the Highway Operations staff is responsible for plowing.
Roads that connect to a State highway are priority roads. Please see the Priority Roads Map
In major events our crews start by establishing a single passable lane on all roads. Then they work back through their routes, starting with priority roads, to clear lanes to their normal width.
The Division of Public Works does not endorse to employ stop signs to mitigate speeding. A stop sign is intended to give hierarchy of one street over another.
Please contact the Frederick County Public School (FCPS) Transportation office at 301-644-5366. FCPS holds the primary responsibility for safe pick-up and delivery of children.
State maintained roads (i.e. MD 550, US 15, I-70, etc) are under the jurisdiction of The Maryland State Highway Administration, District-7 Office, 301-624-8100.
County maintained roads, are under the jurisdiction of the Division of Public Works. Call 301-600-2930 to discuss county road speed limits.
City and municipal maintained streets are under those jurisdictions. Please contact your town office.
The Division of Public Works will only endeavor to erect parking restrictions and controls following confirmation of one of the three prerequisites. 1) Upon endorsement from any other County agency that the installation of said signs will better enable them to perform their enforcement duties. 2) Upon confirmation that parked cars constitute a hazard to motorists. 3) Upon confirmation of a maintenance issue such that the installation of said signs will better enable DPW to control or reduce our maintenance responses.
The County Office of Highway Operations will replace road signs (stop, curve, chevrons, etc.) and road name signs that are located along a county road. Please call 301-600-1564.
Please contact the Office of Transportation Engineering at 301-600-2930 or email for any new sign requests.
Contact Central Communications at 301-600-1603 or Maryland State Highway Administration at 301-624-8250.
Please contact Central Communications at 301-600-1603, or if calling within normal business hours (M-F 7:00 am - 3:30 pm), fill out a county work request form or call Highway Operations at 301-600-1564.
TransIT Services of Frederick County is Frederick County’s public transportation system providing local and commuter bus service and demand response paratransit services as well as offering commuter assistance and employer outreach information.
Six “Connector” routes offer deviated route service. Passengers may request a route deviation within ¾ mile of the route. If requested, buses can deviate up to ¾ of a mile off the regular route to pick you up or drop you off closer to your origin or destination. Arrangements for route deviations must be made one business day in advance. There is a $2.00 charge for all route deviations (in addition to the regular fee).
1. One-Way cash fare $1.502. One-Day Pass $4.00 (mobile app only)3. 10-trip ticket $13.004. 20-trip ticket $25.005. Monthly Pass $50.00
Senior (60+)/Disabled Persons with I.D.
1. One-Way cash fare $0.75 2. 10-trip ticket $7.00 3. 21-trip ticket $13.00 4. Monthly Pass $30.00
Youth/Student with I.D.:
1. 10-trip ticket $10.002. Monthly Pass $30.00
Yes, to qualify for Senior/Disabled fares, including the purchase and use of tickets and passes, passengers must display one of the following forms of I.D.:
i. TransIT Reduced Fare I.D. card (applications are available at the TransIT office or online) ii. City of Frederick Senior Citizen or Handicapped I.D. iii. MVA-issued I.D. card showing age 60+ or disability iv. Medicare cardholders are entitled to reduced fares according to the TransIT reduced fare policy
Monthly passes, multi-trip tickets, and youth/student tickets may be purchased M-F 8:00am-4:00pm at the County Treasurer’s Office (30 N. Market St.) or at the TransIT office (1040 Rocky Springs Rd.) or purchased by mail. Youth/student tickets may also be purchased at the FCC Bookstore.To purchase tickets any time and with credit card, download the Token Transit mobile application. The mobile app allows to you to purchase tickets with your smart phone at your own convenience.
Historical results of the Tax Lien Sale
If you are a CITY WATER AND/OR SEWER customer, you should call 301-600-1440.
You should contact the billing office at 301-600-2354.
Fire Hydrant Flow Test Requests may be submitted electronically by completing the online form.
Alternatively, a written request may be mailed or faxed. Please call 301-600-2945 for further details regarding submitting a written request.
Requests for information about connecting to County water and/or sewer may be submitted using the online form. Please call 301-600-2078 for additional questions and/or assistance.
These questions must be directed to the Health Department at 301-600-1726.
DUSWM is a member of "Miss Utility" (http://www.missutility.net/maryland/mdmemberutilities.asp) which is a member of a "One-call system" that allows a person to notify DUSWM of planned excavation or demolition by calling 1-800-257-7777 or 811, or via an interactive ticket request system.
Please note that Frederick County Division of Utilities and Solid Waste Management locators only mark Frederick County owned or operated water and sewer lines and do not mark private lines.
Wastewater comes from our homes in the form of human and household wastes from toilets, baths and drains as well as from industries, schools and businesses in the form of wastes from factories, food service operations, shopping centers, etc. On average, each person in the US contributes approximately 100 gallons of wastewater daily.
Treatment plants remove impurities contained in wastewater so that the treated wastewater can be safely returned to the environment. The same stabilization occurs in nature, to break down wastewater to its most basic components of carbon dioxide and water, if given enough time. Due to the increase in the earth’s population and the volume of wastewater generated, the natural process would be overwhelmed. A wastewater treatment plant speeds up the process. The cleaned water is disinfected and returned to local rivers and creeks.
All of the wastewater treatment plants operated by the Frederick County Division of Utilities and Solid Waste Management (DUSWM) use Ultraviolet light to disinfect the wastewater discharge (effluent).
The daily treatment plant operation is conducted by highly trained and state certified wastewater operators. Wastewater operators are required to obtain and maintain state certification. In order to become certified, the operator must be a trainee for 3 years and pass the state certification exam and attend a minimum of 30 to 46 CEUs of approved certification training, every three years to maintain their certification. In addition to operations staff, a team of maintenance personnel are required to maintain the equipment at the treatment plant as well as over 380 miles of sewer line and 33 pump stations that are part of the wastewater collection system.
DUSWM currently operates 10 wastewater treatment plants (WWTPs).
The plants operated by DUSWM range in size from 5,000 gallons per day to 15 million gallons per day (MGD).The Ballenger-McKinney Wastewater Treatment Plant is the County’s largest and most sophisticated treatment plant. It was recently upgraded to provide Enhanced Nutrient Removal (ENR) treatment to remove Nitrogen and Phosphorus and uses membrane technology to produce high quality effluent. It has a permitted capacity of 15.0 MGD and is manned by certified operators 24 hours/day, 365 days per year.
Any products that are labeled as hazardous materials should never be disposed of in the sewer. Hazardous materials are often labeled as corrosive, toxic, reactive or flammable. The list includes many items we have in our homes such as all-purpose cleaners, antifreeze, paint, paint thinner, pool chemicals, solvents and motor oil to name a few.
Many of the paper products labeled “flushable” should not be disposed of in the sewer. For example, “disposable wipes” do not breakdown in the sewer and cause clogs in the sewers and pumps.
Animal and vegetable derived cooking oils and grease can block drains and sewer lines.
Homeowners can collect grease in a metal can and, once it cools, place it in the trash. Restaurants and other commercial food preparation activities that generate a large quantity of fat and oil are required to have grease traps installed and have them pumped regularly to keep grease from entering the sewer.
If you are on Frederick County's water and/or sewer system, call 301-600-2187 (M-F 7:00 a.m. - 3:30 p.m.).
For an emergency occurring after hours, on a holiday or on a weekend call 301-600-2194. Please note: Water shut off due to non-payment is not considered an emergency and staff at this number is not authorized to have water service turned back on.
If your are a CITY WATER AND/OR SEWER customer, you should call 301-600-1440.
Contact DUSWM's billing department at 301-600-2354.
Contact DUSWM's Maintenance Department at 301-600-2187 during normal business hours (7:00 a.m. - 3:30 p.m., Monday-Friday). Outside of normal business hours, on holidays or on weekends, call the emergency number at 301-600-2194. If you need the water shut off because of work that you are planning to do in the future, you may call ahead and schedule an appointment.
DUSWM is a member of "Miss Utility" which is a member of a "One-call system" that allows a person to notify DUSWM of planned excavation or demolition by calling 1-800-257-7777 or 811, or via an interactive ticket request system.
Please note that the Frederick County Division of Utilities and Solid Waste Management locators only mark Frederick County owned or operated water and sewer lines and do not mark private lines.
Because DUSWM is a member of "Miss Utility", all marking is based on the locate requests that DUSWM receives. Anyone can look at the tickets at www.missutility.net. On that page, under "Search and Status" select "Western Shore Maryland." You can then search based off a multitude of items such as county, street, contact name, house number, city, etc.
Contact DUSWM's Department of Water Purification and Distribution at 301-600-2945.
Since stormwater does not enter the County sewer system, this is not something this Division handles. Contact the Office of Highway Operations at the Division of Public Works at 301-600-1564.
Contact the Department of Water and Wastewater Maintenance at 301-600-2187.
Contact DUSWM's Meter Maintenance Office at 301-600-1592.