FAQs • Frederick County • CivicEngage

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Accounting and Finance Support (DWSU)

1. What are the business hours for the Water/Sewer Billing Office?: The Water/Sewer Billing Office is open Monday through Friday, 8:00 am to 4:00 pm and is located at 4520 Metropolitan Ct., Frederick, MD 21704. You may call us at 301-600-2354. The office is closed for all County holidays.

2. How does Frederick County bill water and sewer charges?: Water and sewer charges are billed quarterly. Billable water charges consist of the amount based on your quarterly water consumption (the amount of water that passed through the meter since the last meter reading) plus a fixed Ready to Serve Fee. The consumption is billed on a tiered schedule (i.e., the first 8,000 gallons are billed at a certain rate, the next 8,000 gallons or portion thereof are billed at a different rate, etc.). Billable sewer charges consist of a fixed amount based on your total quarterly water consumption plus a fixed Ready to Serve Fee. If you only have wastewater (sewer) service through Frederick County, you are charged a fixed flat rate wastewater charge per quarter.

3. What are Ready to Serve Fees?: Ready to Serve Fees are fixed charges that cover a portion of the County’s cost for maintaining the treatment and delivery systems and administrative functions. This quarterly charge appears on each bill for both water and sewer and does not vary with consumption.

4. My water and sewer bill includes a Bay Restoration Fee. What is this?

Frederick County collects the Bay Restoration Fee from all residential and commercial water and wastewater customers and from improved properties served by on-site septic systems and wells. This fee is paid to the State of Maryland. The funds are used to upgrade Maryland’s wastewater treatment plants and septic tanks in critical areas, and to establish cover crops to reduce nitrogen and phosphorus from going into the Chesapeake Bay. Additional information on this program can be obtained on the State’s website at: http://mde.maryland.gov/programs/Water/BayRestorationFund/Pages/Index.aspx or by calling The Maryland Department of the Environment at 410-537-3000. Residential water/sewer customers are charged $5.00 per month, or $15.00 quarterly, on their water/sewer bills. Commercial customers are charged based on the average daily sewage flow. Well and septic customers are charged $60.00 per year and the fee appears on their property

tax bills.

5. When will I receive my water/sewer bill?: All meter readings and billings are completed on a quarterly basis, on staggered cycles, based on the property’s geographic area. Depending on the date you moved into your property, as well as our meter reading schedule, your first bill may contain pro-rated charges for the portion of the initial three month billing period. If you think you have not received your quarterly bill, please contact the Billing Office at 301-600-2354.

6. What payment options do you offer?: We offer several ways to make payment, including EFT, check/cash in-person, or credit card online or over the phone. Please visit our website at www.frederickcountymd.gov/wspaybill to view all payment options and instructions.

7. Can I receive my bill electronically instead of receiving a paper copy?: Yes, simply call the Billing Office at 301-600-2354 and we can establish paperless billing for your account. You will then receive your quarterly bill and any late notices via e-mail. This service can be cancelled at any time by calling our office.

8. Do you accept water/sewer payments after business hours?: Yes, there is a Night Drop Box for after-hours payments located in the drive-through lane near the cashier window at the Division of Water and Sewer Utilities building located at 4520 Metropolitan Court, Frederick, MD 21704. Payments can also be made on-line at https://frederickcountymd.munisselfservice.com. On-line payments are posted to the account the next business day.

9. Do you accept water/sewer payments online?: Yes, online payments can be made by accessing the Frederick County Citizens Self Service website at https://frederickcountymd.munisselfservice.com. A 2½ % service fee applies for credit/debit card payments and a flat fee of $1.49 applies for checking account payments.

10. Do you accept water/sewer payments by phone?: Yes, simply call the Billing Office at 301-600-2354 and a representative can take your credit/debit card information over the phone. A service fee of 2½% of the payment amount will apply. We cannot accept e-check payments over the phone. E-check payments can be made on-line at https://frederickcountymd.munisselfservice.com.

11. Where can I mail my water/sewer bill payment?: Please use the envelope and bill stub provided with your bill, or as an alternative, mail bill payments to: Frederick County DWSU, 4520 Metropolitan Court, Frederick, MD 21704. Please include the payment stub with your payment and write your full account number on your check.

12. Can I set up automatic payments from my bank account?: Yes, we can automatically deduct your quarterly water/sewer bill payment from either your checking or savings account. You can set up automatic payment by registering your water/sewer account on our website at https://frederickcountymd.munisselfservice.com and following the steps to “Set Up Automatic Payment”. Or, you can complete a Recurring Electronic Funds Transfer Form. There is no fee for this service. You will continue to receive a bill copy and funds will be withdrawn 24-48 hours prior to the due date.

13. Can I get additional notifications concerning my account status?: Yes, simply call the Billing Office at 301-600-2354 to add a phone number and/or e-mail address to your account. You will then receive additional notifications if we do not receive your payment.

14. When is my payment due?: Water/sewer bills are due upon receipt. If the bill is not paid in full within 30 days, a 1% monthly interest charge will accrue and a late notice will be sent to the mailing address or email on file for the property.

15. How long do I have to pay my water/sewer bill before I am disconnected for non-payment?: Water/sewer bills are due upon receipt. If the bill is not paid in full within 30 days, a 1% monthly interest charge will accrue and a past due notice will be sent to the mailing address or email on file for the property. Water service to the property is eligible for disconnection if the account is not paid in full within 60 days from the original bill date. Disconnections begin as early as 7:00 am on the scheduled disconnection date. A Late Payment Penalty will also be added to the account. It is your responsibility to ensure payment is posted to your account on time. Please note that we do not accept post mark dates. If you do not receive your bill or past due notice, please contact the Billing Office at 301-600-2354. We are not responsible for mail not received by the post office. Unpaid water and sewer charges are a tax lien against the property and are also subject to the Annual Tax Sale.

16. What should I do if my water service has been disconnected?: Please contact the Billing Office at 301-600-2354 to discuss the actions needed to have your service restored. The Billing Office is open from 8:00 am - 4:00 pm, Monday through Friday.

17. Where do I mail correspondence regarding water/sewer accounts?: All correspondence regarding your water/sewer account can be mailed to Frederick County DWSU, 4520 Metropolitan Court, Frederick, MD 21704 or e-mailed to WaterSewerBilling@FrederickCountyMD.gov.

18. I cannot find my water/sewer bill. How can I check my account balance?: You can call the Billing Office at 301-600-2354 during normal business hours and a Billing Specialist can access your account balance information.

19. I am moving. Can I change the mailing address for my water/sewer bill?: Yes, you can call the Billing Office to change the mailing address for your water/sewer bill. If you are changing the mailing address to send the bill to a Third Party, a Third Party Authorization Form would need to be completed and there is a $20 set up fee for this service and $5 quarterly bill fee.

20. My water/sewer bill is high. What can I do?

There are many reasons why your water consumption could increase. Were you watering your lawn this summer or do you have additional people living in your home? Do you have a toilet leaking?

We would first recommend doing a dye test on your toilet(s). You can call the Billing Office at 301-600-2354 to request free dye packets be sent to you or you can use blue or green food coloring to test your toilet(s). Do not use red food coloring as it can stain. Simply drop the dye tablets (or if they were crushed during mailing, just pour the powder out) or put a few drops of the food coloring into the tank of your toilet(s) and wait 15 minutes. DO NOT FLUSH! If any of the color shows up in the toilet bowl, the toilet is leaking. If you do not see any color in the bowl, check the tank of the toilet to verify the coloring is still in the tank. If it isn't, this is another indication the toilet is leaking. You can have a leaking toilet and not hear it. Leaking toilets do not flood your home because they drain into the sewer lines. If ignored, your usage and bill can increase significantly in the following months. DUSWM does not offer account adjustments for leaks found inside the home.

If you do not have an inside leak, you may have an underground service line leak. Call our office at 301-600-2354 if you would like to schedule a service line leak check. There is a $50 fee for this test. Water leaks on the house side of the meter vault are the responsibility of the homeowner. We offer a one-time adjustment following the service line leak repair. Please contact our office for more information about this adjustment.

For more information about leaks, please refer to “Locating & Correcting Water Leaks in Your Home”.

21. Is there a fee for dishonored checks, credit chargebacks or unsatisfied electronic debits?: Yes, a fee will be assessed if a check is not honored, if your bank does not satisfy an electronic debit or if a credit card payment is not properly authorized. You will receive a letter in the mail from us detailing the amount of the payment and additional fees. Payment for this balance will need to be submitted to us with certified funds (cash, cashier’s check or money order).

22. I can’t afford to pay my bill by the due date. Who should I contact?

You can call the Billing Office at 301-600-2354 prior to your bill due date to inquire about a payment plan. You may also contact one of the following outside sources for financial assistance:

Salvation Army – 301-662-2311

St Vincent de Paul Society – 301-662-4676; located at 112 E. Second Street, Frederick, MD 21701. They are open Monday through Friday from 10:00am -3:00pm and require that you bring a photo ID with you.

23. I am renting out my property. Can I get the bill put in the tenant’s name?: As the deeded owner of the property, you must always receive the water/sewer bill because water/sewer bills are liens against the property and outstanding water/sewer balances as of Dec 31^st of each year will cause the property to be eligible for inclusion in the County’s Annual Tax Sale proceedings. You can, however, set up for your tenant or another bill payer to receive a copy of the bill in their name by completing a Third Party Authorization Form. There is a $20 set up fee for this service and a $5 quarterly fee that will be included on each bill. If you would like to set up tenant billing, please mail the completed form, along with the $20 set up fee, to: Frederick County DWSU, 4520 Metropolitan Court, Frederick, MD 21704.

24. Why does my landlord get copies of my bill and late notices?: Water/sewer accounts are liens against the property in Frederick County. Therefore, if a tenant defaults on the water/sewer bill for a particular address, the responsibility falls to the owner of that property. The owner’s name always remains on the account, even if he/she has set up Third Party (or tenant) billing. They will receive copies of past due notices to forewarn them of the possibility that the water is scheduled for disconnection due to non-payment or the inclusion of the property in the County’s Annual Tax Sale proceedings.

25. My current tenants are moving out. Can I get a meter read before the new tenants move in?: Yes, this is called an out-of-sequence meter read and there is a $35 fee for this service. Please contact the Billing Office at 301-600-2354 for the next available read date.

26. I am selling my property. How can I get my name taken off the water/sewer account?: When a property is bought/sold, the settlement company handling the property transfer is responsible for notifying our office. Requests for a final bill must be in writing using the Property Transfer Request Form. If the date of settlement changes, the settlement company must contact our office to avoid incorrect owner/account information and additional fees.

27. I am buying a property that is on Frederick County water and/or sewer. How do I get service established in my name?: When a property is bought/sold, the settlement company handling the property transfer is responsible for notifying our office. Requests for creating a final bill for the seller must be in writing using the Property Transfer Request Form. After the final bill is paid, the deed can be recorded and a water/sewer account will be established in your name. If the date of settlement changes, the settlement company must contact our office to avoid incorrect owner/account information and additional fees.

28. Can I get a credit on my bill for watering my lawn or filling my swimming pool?: No discounts or credits are given for filling pools or other outdoor uses.

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Addressing and Road Naming

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1. How long will it take me to obtain my new address?: It will take 2-10 days after the Addressing Request Form is received by the GIS Document Shop to process the form and provide a new address.

2. Can I change my existing address?: Yes. A written request for a change of address assignment is required to be submitted by the deeded property owner(s) with all the required data from the Addressing Request Form. Any changes in addressing cannot affect the existing addressing sequence of other neighboring addressed properties. New addresses are assigned by the county’s official addressing grid and are not determined by the property owner(s). If requestor is located on a common drive, any changes must correspond to the existing addresses off the common drive. For example, if all dwellings along a common drive contain alphas (5601A, 5601B, etc.) and the request is to change to numeric addresses, all property owners on the common drive must request the change to become a numeric format addressing sequences. The GIS Document Shop does not have the power to change or require property owners to change addresses after an address has been issued. All addressing changes must be submitted with written notice of the change from the county on county letterhead to help applicant facilitate the change, such as notifying utilities, U.S. Post Office, Maryland State Assessment Office, etc.

3. Can I have an address for my outbuilding, workshop, home business, etc?: No. As per the Zoning Administrator’s determination, the zoning ordinance states in Section 1-19-8.321 (H) that accessory apartments shall have the same address as principle dwelling. The same shall be applied to other structures and uses accessory to the principal dwelling.

4. I am a resident building a new home. What information do I need to obtain a new address?

If you are building a new home in a subdivision, the developer should already have the address for your lot. If you require an address to be issued or verified, you will need to fill out the required items on the Addressing Request Form and submit the completed form with all the required data to the GIS Document Shop. You will need to include the following:

A survey or site plan of the property including a location of the building to be addressed.
Note: A sketch of the site plan is allowed if a survey does not exist.
Driveway location
Existing addresses adjacent to and/or near the requesting property.

5. I am in a hurry and cannot apply for a permit until I have an address and the documentation required on the address form is unavailable. Can the address request be submitted without this requirement?: No. The information required on the application form is critical and required to the process of assigning accurate addresses. When all of the required information is completed on the Addressing Request Form and submitted to the GIS Document Shop, an address will be issued within 10 working days.

6. How do I get an address for a new tenant house on my farm?: If this is the first tenant house on the property and the primary house has an address number without an alphanumeric letter, the GIS Document Shop can issue another address number in the correct grid sequence. If the primary house is using an alphanumeric letter in the address number or there are already existing tenant houses using alphanumeric letter with the number, then the GIS Document Shop will assign the new tenant house the next letter in sequence.

7. Why do I need to use the address assigned by Frederick County and why is it important?

The GIS Document Shop of Frederick County assigns the address based on the county adopted addressing grid system, utilizing Geographic Information Systems (GIS). Following the assignment of addresses the address is reported to E911, other government agencies, utility companies, and the U.S. Postal Service. Your address is recorded as a part of the data records of Frederick County and becomes your official address to identify your property.

Reasons for your officially assigned Frederick County address:

The assigned address is the primary method for emergency responders to locate you in an emergency. When you place a call using 911, the dispatcher reports your address number to the appropriate Fire, EMS, or Police and other first responders. In the event of you are having a health emergency and are not able to communicate when calling 911 your address assigned address number is displayed on the E911 dispatchers’ screen.

The utility companies for electricity, phone, gas, cable, and government agencies for public water and sewer system utilize your official address for providing services.

The U.S. Postal Service mail carrier and private delivery services make a delivery based on the official assigned address.

8. Can I create my own address number by picking a close address number to my current number or add an alphanumeric letter to my address for an additional residence or business on my property?: No. If you are planning a new structure or addition on your property, consult with Permits and Inspections for allowable uses and types of structures that can be constructed. The address assigned by Frederick County is your official address and may not be altered unless by official processes.

9. How are addresses assigned in Frederick County?: Addresses are assigned through calculations in GIS utilizing the Frederick County addressing grid. The address number is specifically assigned by the grid system with the exception of adjustments to make numbers fit within the sequence of previously assigned addresses.

10. I am a developer. Can I pick an address number that my client would like?: No. Addresses are now assigned using the official Frederick County addressing grid. Address assignment will be determined by the GIS system and will require a site plan for the structure with entrance door location(s) and lot(s) including driveway or road ingress and egress locations. A digital plan submitted in Maryland State Plane NAD 83 feet is preferred.

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Ambulance Billing

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1. Who handles the billing for Frederick County?: We contract this service to an outside billing vendor, AMB/Mars Billing They are based in Paduchah, KY and handle most billing issues.

2. How is my insurance information obtained?: For patients being transported by one of our Fire/Rescue companies, we have an agreement with local hospitals to forward insurance information directly to the billing vendor.

3. How do I request a copy of my bill/report?: Requests for bills/reports can be sent to emsdocrequest@frederickcountymd.gov

4. I received a bill and I have insurance.: There are many times, for whatever reason, that your insurance information is not received or that the insurance information submitted is not current. Our billing vendor will make every attempt to obtain your latest insurance information and submit a claim on your behalf. You may also contact the billing vendor directly at 1-844-889-7701 to provide this information.

5. I received a bill and I am a Subscription Club Member: Please contact our billing vendor at 1-844-889-7701 or the local office at 301-600-6869 or 301-600-1644 to have this corrected.

6. Why didn't my insurance company pay for this?: Not all transports are approved by insurance companies, and many insurance companies will not pay if they feel the transport was not medically necessary. Please contact your specific insurance carrier directly to determine your coverage and the reason your transport was not covered.

7. I am a member of the Subscription Club. Why was the insurance company billed?: As a Subscription Club member you are not billed for any balance that is not covered by your insurance. However, we will file a claim to your insurance company even if you have a subscription membership.

8. How do I pay my bill if I am not insured and I am not a Subscription Club Member?: You can pay your ambulance bill by personal check or money order made payable to "Frederick County MD Ambulance Billing" and mail to: Frederick County MD Ambulance Billing P.O. Box 3660 Frederick, MD 21705.

9. I cannot afford this bill. What can I do?: We understand that an emergency can happen at any time, especially when you least expect it. Please be assured that we are committed to providing you with excellent professional care, regardless of your ability to pay. Our office will work with you to set up a payment arrangement that is comfortable and affordable to you. Contact the EMS Billing Coordinator at 301-600-6781 for assistance.

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CMS Emergency Preparedness Rule

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1. Who do I contact if I have questions on whether the Preparedness Rule applies to me?

The Centers for Medicare and Medicaid Services is your primary contact point for questions regarding their Emergency Preparedness Rule. Neither Frederick County Emergency Management nor the Frederick County Health Department can provide guidance on compliance.

If you have general questions on emergency preparedness or specific questions on resources available in Frederick County, you may email EM@FrederickCountyMD.gov and staff will do their best to assist you.

2. Does Frederick County require a copy of our facility's emergency plan?

Currently, neither the Division of Emergency Management nor the Frederick County Health Department require facilities submit their emergency plan for review or file nor do we provide approval of plans.

3. Where can I find information on community based exercises?

Frederick County does not currently have plans for any exercises that will assist meeting the exercise requirement of the CMS Preparedness Rule. Any future community based exercises sponsored by Frederick County will be listed on the CMS Preparedness Rule web page under the training/exercises tab.

You may wish to contact other healthcare facilities in your area subject to the Preparedness Rule to collaborate on an exercise. Sample tabletop exercise scenarios you can adapt to your facilities needs can be found on our CMS Preparedness Rule web page under the training/exercises tab.

4. I am required to coordinate with the local emergency management and health department. Who do I contact?

Part of your communication plan should include telephone numbers to contact the Division of Emergency Management and the Frederick County Health Department should it be necessary during an emergency. In any life-safety emergency, both agencies can be reached by calling 9-1-1. For urgent, but not critical emergency needs after normal business hours, you can call the non-emergency 24 hour number at 301-600-1603.

During normal business hours with non life-safety or critical needs you may reach us at the following numbers:

Division of Emergency Management 301-600-6790
Department of Emergency Preparedness 301-600-1746
Health Department, Public Health Preparedness 301-600-6052

If you require documentation that you have coordinated with us for your records, please email your communication plan to EM@frederickcountymd.gov. Staff will review the communication plan to ensure our contact information is correct, then respond to confirm or request correction.

Long term care facilities and dialysis centers have additional coordination requirements! If you are with a dialysis center or long-term care facility and need more information on your coordination requirements, contact the Health Department, Office of Public Health Preparedness at 301-600-6052.

5. What are the CMS requirements for my facility?

The Centers for Medicare and Medicaid Services created a crosswalk which provides a simplified overview of requirements by facility type. For your convenience you can find a copy of that document here.

If you have specific questions about what is required for your facility, contact Centers for Medicare and Medicaid Services directly.

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County Attorney

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1. Where can I find a copy of the Frederick County Code?: The 2004 Code of Ordinances is available for purchase. Persons wishing to purchase the Code should contact American Legal Publishing by telephone at (800) 445-5588. The Code is also available by a link to American Legal Publishing’s website: https://codelibrary.amlegal.com/codes/frederickcounty/latest/overview. Bills, Resolutions and Ordinances can also be found on the County Council web page or by clicking on the link in the left margin.

2. Who do I contact about a criminal case?: The State’s Attorney’s Office for Frederick County has the responsibility for prosecuting serious criminal and motor vehicle cases before the Circuit and District Courts for Frederick County. The State’s Attorney’s Office may be reached at (301) 600-1523.

3. How can I check on the status of a court case?: Unless your case involves the County as a party, we cannot provide information on pending court cases. For further information, you may contact the Circuit Court Clerk at (301) 600-1976 or the District Court Clerk at (301) 600-2000.

4. Will the County Attorney’s Office represent me in a private matter?: Citizens needing legal advice on private issues should retain a private attorney. You can search for an attorney on the Frederick County Bar Association website: https://www.frederickbar.org/member-directory/, or call the Maryland Lawyer Referral Service at (410) 337-9100.

5. Who can I contact if I cannot afford an attorney?

The Frederick County Courthouse offers a free self-help clinic for income-qualified people involved in a divorce or custody case in Frederick County. The phone number is: (240) 285-9675. Text messages are received on Monday-Friday between 8:30 a.m. – 4:00 p.m. You may call on Monday or Wednesday between 9:00 a.m. – 11:00 a.m.

Free legal help in civil cases for individuals who do not have an attorney is available by calling (410) 260-1392 on Monday-Friday between 8:30 a.m. – 8:00 p.m. Chat is also available at: https://mdcourts.gov/helpcenter.

Services may also be obtained from the Maryland Legal Aid – Midwestern Maryland Office by telephone at (301) 694-7414 or by applying online at: https://mdlaboi.legalserver.org/modules/matter/extern_intake.php?pid=129&h=daa817&.

For assistance with criminal matters, please contact the Office of the Public Defender, 100 W. Patrick Street, Frederick, Maryland 21701, telephone: (301) 600-1988.

6. How do I contact the police department?: While this Office, along with the Maryland Office of the Attorney General, provides representation for the Frederick County Sheriff’s Office, any matters involving the Sheriff’s Office should be communicated directly to that Office at the general number: (301) 600-1046. You may also contact the Maryland State Police at (301) 600-4150 or the Frederick City Police Department at (301) 600-2100 (for police matters within the corporate limits of Frederick).

7. How do I file a complaint of police misconduct?: The Police Accountability Board (PAB) receives complaints of police misconduct. For more information, please visit the PAB website: https://www.frederickcountymd.gov/8360/Police-Accountability-Board.

8. Who do I contact if I believe that someone has committed a crime against me or a minor in my custody?: The District Court Commissioners are judicial officers authorized to issue statements of charges and perform other judicial functions for the District Court of Maryland. The District Court Commissioner may be reached at (301) 600-2009.

9. How do I file a complaint against a home improvement contractor?: Homeowners with complaints about licensed contractors or with general questions about a home improvement contractor performing repair, replacement, or remodeling work may contact the Maryland Home Improvement Commission at (410) 230-6231 or (888) 218-5925.

10. How do I file a complaint against a business or health insurance carrier?: The Consumer Protection Division of the Office of the Maryland Attorney General handles consumer complaints about services rendered or purchases of faulty items. The nearest office is located at 44 North Potomac Street, Suite 104, Hagerstown, Maryland, (301) 791-4780. The Frederick office can be reached every 2^nd and 4^th Thursday at (301) 600-1071 from 9 a.m. - 1 p.m.

11. Who do I contact if I have a question or complaint about a school?: Our office does not provide representation to the Board of Education. You may contact the Board of Education at (301) 644-5000.

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County Roads

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1. Bulk Trash: Who do I need to contact for bulk trash pickup?: Frederick County government currently does not have a bulk trash pickup program. Appliances such as refrigerators, freezers, stoves, etc. can be brought to the recycling center on Reichs Ford Road free of charge during normal business hours: Monday through Saturday 7:00 am to 4:30 pm. Residents living within an incorporated municipality's town limits should contact that town to inquire about their bulk pickup program.

2. County Right-of-Way: What is the County's policy for objects in the County right-of-way?: Per section 1-15 of the County Code, the policy is to remove any permanent object which the Division of Public Works (DPW) finds to adversely affect vehicular movements, traffic or pedestrian safety, or maintenance obligations by the county. This policy is intended to apply only within the county maintained rights-of-way. Any item sited outside of said rights-of-way shall be referred to the Zoning Administrator. For more information, please call 301-600-2930.

3. Dead Animals: I have a dead animal in front of my house, who will remove it?: Frederick County will remove large wildlife animal carcasses (i.e. deer, bear, etc.) that are located within the County's right-of-way. To report large animal carcasses located within the county right-of-way, please use the County's reporting tool FCG FixIt or contact us at 301-600-1564. Please refer to the "Removal of Animal Carcass on a County Road or Right-of-Way Policy."
Removal of Animal Carcass

4. Gravel Road: How do I get the gravel road I live on paved?: This decision is handled by the Office of Transportation Engineering, you may reach them at 301-600-2930.
For More Information...

5. Guard Rail Damage: Who do I contact to report damaged guardrail?: To report a damaged guardrail or request a new guardrail installation, please use the County's reporting tool FCG FixIt form or contact us at 301-600-1564.

6. Guard Rails - Mowing: Does the County mow around guard rails?: The Office of Highway Operations mows behind guardrails two times a year, then treats the area to keep the weeds down.

7. Leaf Collection: Does Frederick County have a leaf collection program?: Frederick County Highway Operations does not have a leaf collection program. This is the responsibility of the homeowner. Frederick County requests that you do not put your leaves in the ditchline because this will block drainage and cause a hazardous situation.

8. Mud on Road: Who do I call when there is mud on roadway causing hazardous conditions?: If the mud is causing slippery or hazardous conditions, please contact Central Communications at 301-600-1603.
If this mud is coming from an active construction site, please contact the Frederick County Environmental Compliance Section at 301-600-3507.
If the mud is coming from an active farm, please contact Soil Conservation at 301-695-2803 (#3).
Environmental Compliance Section

9. New Signs: Who do I contact to request an All Way Stop sign?: Please contact the Office of Transportation Engineering at 301-600-2930 for any new sign requests.

10. Potholes: Who do I contact to report a pothole?: If the pothole is located on a County road, please call the Office of Highway Operations at 301-600-1564. If the pothole is located within Frederick City limits, please call Frederick City DPW at 301-600-1440. If the pothole is located within a municipality, please contact your town office.

11. Roadway Markings: When does the County repaint the lines on the road?: Every year, the Office of Highway Operations repaints a portion of the roadway markings, which includes center lines, edge lines, stop bars and road legends. Our high traffic volume roads are done on an annual basis. The rest of the markings are completed by maintenance district. For more information, please call 301-600-1564.

12. Sight Distance: Does Highway Operations clear sight distance from my driveway?: Highway Operations only clears sight distance at an intersection of roadways. Sight distance from private driveways is the homeowner's responsibility.

13. Signals: What if I need to report a malfunctioning signal after normal business hours?: Please contact Central Communications at 301-600-1603 or the State Highway Administration at 301-624-8250.

14. Sidewalks: Does Frederick County handle sidewalk maintenance?

Sidewalk maintenance is the homeowner’s or the subdivisions Homeowner’s Association’s responsibility

Per Frederick County Code: § 1-15-4. OWNERS TO REPAIR SIDEWALKS AND DRIVEWAYS. After a sidewalk has been improved or constructed within the road right-of-way, either alone or in combination with a driveway entrance, the owner of land abutting the street area in which the sidewalk has been constructed shall be responsible for maintaining such sidewalk and driveway entrance in good repair, including snow removal. The owner of land abutting the street area in which the sidewalk has been constructed shall also be responsible for maintaining the space between the sidewalks and the curbs of the roadway or edge of road pavement and between the sidewalk and property line. After a driveway has been constructed, it shall be deemed a part of the sidewalk whether or not there is a sidewalk improvement extending along the balance of the frontage of the property for the purposes of repair. Requirements relating to the construction or reconstruction of the sidewalk as provided in this chapter shall be applicable to reconstruction of a driveway.

(Ord. 97-01-179, 1-21-1997; Ord. 14-23-678, 11-13-2014)

Frederick County Code - Sidewalk Maintenance

15. Snow- Mailbox: When should I shovel around my mailbox?: After the plows have the snow pushed back to the edge of the pavement. The plow may come by 2 to 3 times before finished.

16. Snow Plows: How do I keep the snow plows from pushing snow back into my driveway?: If you shovel your driveway apron before the plow comes through, always shovel snow to the right, facing the street. This will lower the amount of snow that will be pushed across your driveway entrance.

17. State Roads: How do I contact the State Highway Administration?: State Highway Administration's phone number is 301-624-8250 or you may visit their website.
State Highway Administration

18. Speed Limits: What agency is responsible for posting speed limits?: State maintained roads (i.e. MD 550, US 15, I-70, etc) are under the jurisdiction of The Maryland State Highway Administration, District-7 Office, 301-624-8100.
County maintained roads, are under the jurisdiction of the Division of Public Works. Call 301-600-2930 to discuss county road speed limits.
City and municipal maintained streets are under those jurisdictions. Please contact your town office.

19. Stop Sign: Who do I call to report a down or missing stop sign after hours?: Please contact Central Communications at 301-600-1603 after hours. During regular business hours (7:00 am - 3:30 pm), please call Highway Operations at 301-600-1564 or use the County's reporting tool FCG FixIT.

20. Tree Blocking Road: Who do I call to report a down tree that is blocking the roadway?: Please contact Central Communications at 301-600-1603.

21. Tree on Wires: Does Frederick County remove trees that are down on or tangled in wires?: Highway Operations does not remove any trees that are in wires. You need to contact Allegheny Power at 800-255-3443 or Verizon at 301-694-3981.

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Development Review

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1. Where can I get a copy of my deed, plat, site plan or improvement plan?: Deed(s)- Frederick County Courthouse at 301-600-2570
Recorded Plat(s)- 30 North Market Street, 3rd floor 301-600-1139
Approved Site Pans-30 North Market Street, 3rd floor 301-600-2330
Improvement Plans- 30 North Market Street, 3rd floor 301-600-1106

2. How do I check the zoning of my property?: Visit the Zoning website (web path: departments/permits & development/ planning/zoning) for zoning descriptions and tax maps to view the current zoning of various properties. Questions should be directed to 301-600-1351.
Zoning website

3. How can I review the current status for development plans, permit status, inspection, code, etc.?: You can check the status online at the Project & Permit Inquiry (web path: departments, permits & development/permitting & development review/check permit project status).
Online Permit & Project Inquiry

4. How do I find out if my land can be subdivided?: Please reference the guide entitled “How to determine subdivision rights” located online (web path: departments/permits & development/permitting & development review/development review planning/applications/lot of record,sub potential,site plan verification) How to determine subdivision rights guide

5. What future development plans are being considered?: Proposed development plans can be found by visiting the Planning Commission website. A monthly development report also highlights major projects under review. Please visit Development Review Planning to access the Planning Commission and Development Activity websites.
Development Review Planning

6. What is Adequate Public Facilities (APFO)?: APFO is the requirement that must be met to provide sufficient public facilities necessary to accommodate development impacts on schools, roads, emergency services (pending), and water & sewer. Contact Ron Burns at 301-600-6742 for questions.
Ordinance

7. What is Forest Resource Ordinance (FRO)?: FRO is the County’s adopted version of the Maryland Forest Conservation Act and is designed to protect and enhance forests in Frederick County. For more information about the Forest Resource Program, including development mitigation requirements, the forest banking program, forest planting projects, and the ecological information visit the FRO website. For additional questions, please contact Graham Hubbard at 301-600-1436.
FRO website

8. What are impact fees?: Impact Fees are required on all new development to cover a proportionate share of the costs for capital facilities necessary to accommodate development impacts on public schools and libraries to ensure adequate public facilities are available in a timely and well-planned manner. More information on this and the fee schedule can be found by visiting the fee website. Contact Linda Williamson at 301-600-1139 with questions.
Fee website

9. When are Planning Commission items scheduled?: Planning Commission for Development Review meets the 2nd Wednesday of the month. Visit the Planning Commission for information on agendas, minutes and staff reports.
Planning Commission website

10. How long does the planning review process take?: Subdivision applications are routed for agency review and comments to be due within 3 weeks. Site Plan and Preliminary submissions plans are routed for agency review and initial comments within 3 weeks and subsequent reviews comments are routed for comment due within 2 weeks. Please find specifics on the initial review timeframes (web path: departments/permits & development/permitting & development review/development review planning/submittal process).
Initial Review Timeframes

11. How long does the engineering review process take?: Construction Drawings are routed with a due date of 3 weeks. Second submissions are routed with a due date of 2 weeks, and all subsequent submissions are routed with a due date of 3 weeks. Engineering modifications, waivers and supporting documents are routed with a due date of 2 weeks. Engineering Field Revisions are routed with a due date of 1 week. Please review specific at the initial review timeframes (web path: departments/permits & development/permitting & development review/development review engineering).
Initial Review timeframes

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Elections

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1. I just moved to Frederick County. How can I register to vote?: To receive an application, you may call the Frederick County Board of Elections at 301-600-VOTE (301-600-8683), or write them at: 340A Montevue Lane, Frederick, Maryland 21702. The voter registration application is available online here:
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2. I just received my voter notification card. Where do I go to vote?: The front of the card gives you your Congressional District and District and Precinct in the upper left corner, e.g., CONG-06, Dist/Prec 02015; your Legislative District in the middle left, e.g. LEG-03A; your County Council District in the top right (left hand side), e.g. COUN-02; and the right part of the card gives you your polling place and street address, including any municipal election polling place.

3. What does Frederick County do to keep voter registration lists up to date?: Frederick County, like all of Maryland has comprehensive list maintenance procedures to ensure only eligible voters are able to vote. We follow the procedures directed by the Maryland State Board of Elections. You can find out more about Voter Registration List Maintenance by visiting the State Board of Elections website.

4. How do I change my name, address or party affiliation on my voter registration?: The voter registration application can be used for any changes, and is available online here: If you have any questions about the form, you may call the Frederick County Board of Elections at 301-600-VOTE (301-600-8683), or write them at: 340A Montevue Lane, Frederick, Maryland 21702.
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5. When is the last day I can register to vote?: The registration deadline is 21 days before any primary or general election.

6. What are the times the polling location is open?: All polling locations are open continuously from 7 A.M. to 8 P.M. on the date of the election.

7. I am not sure if I will be in town the date of an election; can I still vote?: If you know you cannot vote in person at your designated polling place on the day of an election, you can come to the Board of Elections, or you can download the mail-in voting application, complete the application, and then mail it, email it, or fax it to our office. You may also vote during Early Voting prior to Election Day.
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Emergency Management

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1. What should I do to be prepared in case of an emergency?

Get a kit. Make a plan. Be informed. Everyone should prepare an emergency plan for themselves for both home and office. This plan should include who you will contact out of the area should an emergency occur, family emergency numbers, school contacts, an emergency meeting place for the family, and local contacts. Other pertinent information might include medical information, such as chronic conditions, medications that you use regularly and physician/pharmacy phone numbers. Make sure you discuss your plans with your loved ones and co-workers and give them copies of your plan.

Information is available on the READY Frederick County website www.FrederickCountyMD.gov/READY to assist you in formulating your plan. To further assist you, links are also available to the READY.gov federal website and the American Red Cross - Frederick County Chapter. During an emergency, the County’s web site and local TV/radio stations will provide emergency information.

You also want to be prepared to “shelter in place” for 3 days. (For example, a big snow storm.) To shelter comfortably, you will want to have the basics: 1 gallon of water per person per day, food and manual can opener, a week’s supply of prescription medication, battery powered radio with extra batteries, extra batteries for hearing aids or other assistance devices, flashlight with extra batteries, a list of contacts with family members, friends, doctors, and first aid supplies. Any items you normally use that you would need for 3 days should an emergency occur should also be included. If you have a pet, you will need 3 days supply of food and water for each pet. Should you have to evacuate, these supplies should go with you. More extensive lists and information can be found on websites dealing with preparedness, such as www.ready.gov.

It is also a very good idea to have a “go bag” ready in case you have to evacuate either your home or work place. This small bag could include those personal items you would need if you had to leave without any notice as well as copies of financial records, pet’s veterinarian records, extra keys for house and car, cash, spare glasses or other special needs items, such as medications, batteries for assistance devices and copies of family documents.

2. Where can I find information on creating a personal or business emergency response plan?: Individuals should have an emergency response plan for both the home and office. Businesses should have a Continuity of Operations Plan (COOP). Information is available on the County's website www.FrederickCountyMD.gov/READY to get you started with your plan. Be sure to include any neighbors or relatives who may require assistance in an emergency, in the plan.

3. Why is planning so important?: It is everyone’s responsibility to be prepared for any emergency. Initially, emergency services will be consumed with responding to the disaster. It is up to each of us to prepare. Planning in advance will help you, your family and friends manage an emergency in a calm and effective way, which will help keep you safe.

4. If there is an emergency at work, what should I do to be prepared there?

Make sure you have prepared your emergency plan and a “go bag” at work, so if you have to shelter in place or evacuate, you will have your necessary supplies.

Ask your supervisor for the company’s emergency plan and make sure you understand fully what their plans and policies are. You may also want to plan and practice an evacuation if the company does not routinely offer drills.

If you need assistance, make sure you coordinate with your supervisor and plan with co-workers in advance so they can provide assistance.

5. I have a disability and live alone. What should I do to be prepared in case of emergency?: You should be prepared to shelter in place for 3 days using the guidelines to make a kit at www.FrederickCountyMD.gov/READY. In addition, make sure you have an emergency plan in advance that involves a friend, neighbor, or family member who can assist you, in the event you are unable to manage alone.

6. What does "shelter in place" mean?: In response to certain emergency situations, especially chemical incidents, first responders may ask residents to "shelter in place". This is a precaution aimed to keep you safe while remaining indoors. "Shelter in place" means select a small, interior room with as few windows as possible, and take refuge there. The heating, ventilation and air conditioning systems (HVAC) should be shut down to create a neutral air pressure environment, which will help prevent any contaminated air from entering the facility. Should this occur, information will be provided by local authorities on television and radio stations on how to protect you and your family. Shelter in place can also apply to adverse weather conditions such as snow storms and hurricanes.

7. How can I obtain information in an emergency?: In Frederick County there are several ways to get information in an emergency. You may sign up for free text and email alerts at www.FrederickCountyMD.gov/enews. In addition, local TV and radio stations will broadcast emergency alerts. Many municipalities also have use of cable channel 99 to broadcast information. Other options include the County’s web site at www.FrederickCountyMD.gov and television channel cable 19.
If you have hearing loss, you may also want to consider purchasing a close captioned battery operated TV in case of power outage.

8. Where can I find information on closings and delays?

Frederick County Government closings and delays can be found on the County website, cable channel 19 and by calling the public information line at 301-600-3000.

For Frederick County Schools please visit www.FCPS.org

A variety of public and private entities notify local cable news and radio stations.

930 WFMD AM
WFRE 99.9 FM
WAFY KEY 103.1 FM
NBC 25 WHAG - TV
Cable Channel 19 - Frederick County Government
Cable Channel 18 - Frederick County Public Schools
Cable Channel 99 - Some of Frederick County's Municipalities, call your town office for more information

9. How does the County prepare for an emergency?

The Division of Emergency Management regularly conducts practical exercises within the County and in conjunction with other public and private partners to refine our emergency management skills, and to test and evaluate our capability levels for dealing with possible emergency situations.

These exercises imagine incident-based scenarios that are most likely to occur and the County’s proposed response to the situation, based on available resources. The learning experiences gained from these exercises allow emergency managers to act as facilitators to emergency responders by providing support, expertise, and avenues to obtain resources that may be required to manage a particular incident.

Being aware and staying informed is key to reducing threats to life or property during a disaster. The Division of Emergency Management’s role is to support public safety agencies, continuity of government operations, and to provide reliable and timely information to the public during an emergency. The Emergency Operations Plan provides guidance across County departments, agencies and response organizations by describing an overall emergency response system.

10. What will Frederick County do for me in an emergency?

Frederick County offers emergency preparedness information and materials to explain what any individual can do for his or herself in an emergency, such as making sure you have your supplies where you can easily and quickly access them.

The County offers emergency notifications through a variety of different methods such as text, television, website and radio.

During an emergency, the County’s resources may be scarce. That is why we encourage all residents to plan in advance, with neighbors, friends and family so if you should need assistance, you have people you can call on.

11. What is a State of Emergency?: The Governor declares a State of Emergency during significant weather events and natural disasters. The emergency declaration is a tool used by the government officials who are managing the emergency. It allows State agencies to quickly respond to needs of citizens, reassign personnel, and deploy vehicles and equipment to respond to the incident. A State of Emergency allows the government to act more quickly than it can during non-emergency times.
At times, travel restrictions are part of a State of Emergency. This is typically done to allow snowplows to clear the roads. At other times government offices may be closed. A State of Emergency permits government officials to recommend specific actions that citizens should take to insure the safety of their families and homes during the emergency. Each emergency is different, and different factors will impact the decisions made by State officials in response to the incident.

12. What is the Snow Emergency Plan?

The Maryland State Police (MSP) declares snow emergencies with input from MD State Highway Administration and local public safety agencies. Once a snow emergency is declared, the law requires certain precautions.

They include:

Prohibited parking on roads and streets designated as snow emergency routes and the use of snow tires/chains (most cars now use all weather tires, so changing to "snow" tires is unnecessary).

Once an emergency is in effect, all requirements are in effect until lifted. A Snow Emergency Plan is put into effect by county. Certain exceptions can occur while a snow emergency plan is in effect. A specific route(s) can be lifted and the remainders of the roads in the county still remain under the Snow Emergency Plan. For the most up to date information, it is advised to call the local MSP barrack for the county. In Frederick County, contact the Maryland State Police B Barrack at 301-600-4151. List of Maryland State Police Barracks

13. What is the difference between a weather watch and warning?

The National Weather Service is the only agency that issues official weather advisories including watches and warnings.

Watch
A watch is used when conditions are favorable for dangerous weather to occur. The weather is not currently occurring.

Warning
A warning means dangerous weather is happening in a certain region or is extremely likely to happen soon.

Weather watches typically come many hours before warnings. For example, a winter storm watch is usually declared for an area from 12 to 36 hours prior to a storm, while a warning indicates that a storm has been observed nearby and is about to hit the area.

Advisory
Another type of weather alert is an advisory. An advisory is similar to a warning except that the weather conditions are not as severe.

14. What if the County has to be evacuated? What will the County do for me?: In the extremely unlikely event a County evacuation order is issued, communication to the public is of the utmost importance. An evacuation order would specify the perimeter of the area to be evacuated as well as directing residents to available shelters. Residents of areas not in the defined area might be directed to stay where they are (shelter in place).
Although dealing with any disaster in the County will be paramount, the continuity of operations of the County Government must be maintained. Our emergency support functions, which include all County agencies, have established contingency plans to maintain operations to the entire County, even those who may not be affected by disaster.

15. Does Frederick County have shelters if we have to evacuate or relocate?: Yes. Frederick County has identified numerous facilities to serve as shelters. These locations are not published in advance as many factors will determine which shelter(s) would be opened. Some of these factors include the size and severity of the emergency, the location of the emergency and the number of people requiring shelter. All pre-designated shelters are ADA accessible. When the determination is made as to which shelter(s) to open, the community will be informed via traditional media, the County’s website, County Cable Channel 19, Notify Me, and the County’s Public Information Line 301-600-3000.
Frederick County generally does not open warming or cooling centers unless extreme circumstances warrant them, such as the 2010 February Blizzard. If you are in need of a location to warm up/cool down, public libraries and other public buildings are an excellent resource.

16. I have a disability and do not drive. How will I evacuate if I am told to evacuate? Will the County provide transportation for me?: Fortunately an incident in Frederick County that would require evacuation is very unlikely. However, you should still make sure you have a plan in place that will enable you to evacuate. It will be very difficult for the County to provide transportation in a large scale evacuation. During an emergency, the County’s resources may be scarce. Individuals are encouraged to make advanced arrangements in the event of an emergency where an evacuation is required.

17. I have a home daycare and am required to list two evacuation sites. What do I use?: We recommend you select one location fairly close, in case you must leave your home, and another location slightly farther, in case you must leave you neighborhood. For example, one location could be a neighbor who lives a block away and the second could be a shopping center outside your neighborhood. The purpose of identifying these locations is so in an actual emergency, you , the children and their parents will all know where you will go.

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Geographic Information Systems (GIS)

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1. How do I access or download GIS data?: There are various options provide to access or obtain county GIS data. Please see our GIS Data Products page for more details.

2. How do I access or download orthophotography?: There are various options provide to access or obtain county aerial/ortho photo data. Please see our GIS Data Products page for more details.

3. How do I determine if my property is in the floodplain?: Frederick County Zoning Administrator for more information. Also, please use the FEMA Map Service Center for official FEMA Floodplain map documents.

4. How do I determine the zoning district(s) on my property?: The Zoning Atlas allows you to select a pdf map based on your tax map grid. This map can be printed or saved locally to your desktop. Contact the Frederick County Zoning Administrator for more information.

5. How do I download or request a subdivision plat?: Subdivision plats can be downloaded for free or printed at a cost. Please see our Subdivision Plats page for more details.

6. How do I download or print map documents?: Frederick County provides several hard copy map products for download or to have printed for a fee. Please see our Map Documents page for more information.

7. How do I find a deed or a plot plan for my property?: Frederick County does not provide deeds or plot plans. Refer to the Maryland Department of Assessments and Taxation Real Property Data Search site for your property deed book and page number information then use the MDLANDREC.NET site to search for your property deed documents or call the Frederick County Courthouse for assistance.

8. How do I request an address change or verify an existing address?: Please see our Addressing and Road Naming page for more details.

9. How do I view online mapping sites?: Please see our Online Mapping Applications page for more information on accessing our online mapping applications.

10. How do I use GIS data in AutoCAD?: AutoDesk provides a toolbar to allow the use of ESRI .shp files and map services in AutoCAD. You can find the ArcGIS for AutoCAD toolbar at the following url: http://www.esri.com/software/arcgis/arcgis-for-autocad/download. Further instructions for installation and use of this toolbar have been provided for your convenience.

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Housing

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1. Can I apply for the Housing Choice Voucher Program?: Not at this time. Frederick County's Waiting List is currently closed due to large demand and limited federal subsidies. A public announcement will be made when the list reopens. You may try contacting Frederick City Housing Authority at (301) 662-8173 to see if their list is currently open.

2. How do I list my property for the Housing Choice Voucher Program?: You may visit Mdhousingsearch.org or call 1-877-428-8844 to list your property for our tenants to view. Mdhousingsearch.org

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Human Resources

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1. How do I apply for a job with Frederick County: Please visit the Job Opportunities section for a listing of all current open vacancies. Each vacancy announcement will have detailed information on how to apply as well as a brief job description, statement of required qualifications and education, and the deadline to apply.
After the job closes, the review process can take up to 10 business days. At that time, applicants will be notified of their status.

2. What is the County's smoking policy?: The Frederick County Smoking Policy prohibits use of tobacco products and related electronic substitutes, including e-cigarettes at any time in all Frederick County Government facilities. This includes all common areas, private offices, lunchrooms, restrooms, meeting rooms and lobbies. This policy applies to employees, visitors, patients, contractors and all other persons who enter into or work in County facilities.
If an employee is found smoking in a Frederick County facility, he/she will be subject to disciplinary action in accordance with the Frederick County Personnel Rules.

3. I need to have my employment verified, what do I have to do?: Written employment verification requests can be faxed to Frederick County Human Resources at 301-600-2314. An employee usually has signed a written consent for release of information, this should be attached to the written request. Please allow 48-72 hours for processing. Any questions may be directed to 301-600-1068 or emailed to Verifications@FrederickCountyMD.gov.

4. How can I contact a benefit provider?

Empower Retirement -For questions about the Deferred Compensation or Defined Contribution Plans:

Website: www.empower-retirement.com

Phone Number: 800-701-8255

Axis Plus-For questions about the Flexible Spending Plans:

Website: www.myaxisplus.com

Phone number: 877-872-2125

Legal Resources Plan:

Website: www.legalresources.com

Phone number: 1.800.728.5768

Cigna Health Insurance Co- For questions about your medical or dental insurance, use the information that appears on your ID card.

Website: www.mycigna.com

Customer Service Phone: 1-800-244-6224

5. Where do I find job descriptions for county positions?: You can find those documents here http://agency.governmentjobs.com/frederickmd/default.cfm?action=agencyspecs

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Landfill & Recycling

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1. What is the System Benefit Charge (SBC)?: For more information see System Benefit Charge

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Life Safety

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1. How can I check the status of my permit or project?: The status may be found online. For questions, contact 301-600-3463.
Permit/Project Inquiry

2. What does the Office of Life Safety do?: We review Fire Alarm & Suppression System plans and non-residential building plans for life safety issues. We are also an approving agency for all site and improvement plans. We inspect homes and non-residential establishments which have open permits for life safety and fire prevention code compliance to help ensure the safety of citizens.

3. Where do I apply for a Fire permit?: Application is made at the Division of Permitting & Development Review, 30 N. Market Street in Frederick.

4. How do I obtain an inspection?: Call Life Safety at 301-600-3463 after you’ve received your approved permit. Please have your permit number available.

5. What is a suppression system?: This includes equipment designed to control fire including sprinklers, fire pumps, standpipes, hoods & chemical extinguishing systems.

6. Do I have to sprinkler an addition to my home?: If your home is already protected by a sprinkler fire suppression system, the addition does need to have sprinklers. Homes that do not have an existing sprinkler system aren’t required to install sprinklers.

7. What information do I need to include on fire permit submittals?: All information needed for fire permit submittals can be found on our website or you may contact us at 301-600-3463.
Life Safety website

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Montevue Assisted Living

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1. What is the timeframe for the transition?: The transition is currently under way. Care options will be finalized by June 30, 2024. On that date, the facility will no longer be in use as a residential assisted living site.

2. What will be discussed during the individualized care planning sessions?: Identifying living arrangements, such as other assisted living facilities, returning to the community, or long-term nursing home care at Citizens or another comparable nursing facility of one’s choice.

3. What if I currently have a subsidy here at Montevue?: If you are currently receiving a subsidy, the County will continue to work with you on financial needs associated with your plan. This will be discussed and addressed during your individualized planning sessions.

4. Who is working with families on the individualized care planning?: The team at Montevue Assisted Living is providing ongoing one-on-one support to create an individualized transition plan for each resident. Contact Rachelle Ayers at 240-772-9141 for planning appointments.

5. What is the plan for the senior apartments that will be built onsite?

The independent senior living apartments announced recently are in Frederick County’s long term capital improvement plan is several years from completion and will eventually act as part of the service coordination model expansion.

The initial design work for this project is expected to begin in late 2027 or early 2028. This design work is required prior to moving forward with construction. The final completion date is yet to be determined.

The County will keep the public informed as the project progresses and make everyone aware of opportunities as they arise.

6. What is Service Coordination?

Service coordination is a model that includes engaging and assessing seniors proactively, developing individual service plans based on what matters to the client, and providing case management to ensure all necessary agencies and services are working together.

This model was developed by community stakeholders who are committed to addressing the needs of all seniors in Frederick County.

A similar model is currently in place that will be used as the foundation for what the county is hoping to expand to additional seniors across our community.

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Office of the Fire Marshals

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1. What are the Requirements for Posting My Address?

Persons having ownership or custody of buildings are responsible for posting and maintaining address numbers in accordance with the Fire Prevention Code.
The design, style, and shape of address numbers must render them easily readable from the street, day or night. The numbers must contrast with the background and be separate from the mailbox.
Where conditions (shadows, overgrown vegetation, building location, etc) adversely affect the legibility of numbers, larger numbers may be required.
In some circumstances, addresses may be required to be posted adjacent to driveways, alleys, walkways, or other access ways.
Addresses must be temporarily posted for a structure under construction, as soon as work commences on the property. The numbers shall be permanently posted in accordance with the Fire Prevention Code prior to the final building inspection.
Address numbers shall be Arabic numerals or alphabet letter. Numbers shall not be spelled out.
Addresses shall be posted within 3 feet of the main entrance. If the structure is more than 75 feet from the street or not visible from the street, then remote address signs shall be posted within 10 feet of the street and within 5 feet of either side of the driveway to the building, structure, or property and must be visible from either direction of travel along the main roadway. Remote address signs shall be at least 6-inches wide and 18-inches long, with 3-inch high reflective numbers.
Where more than 2 structures are addressed on a road or driveway, each driveway shall be posted (with a directional arrow, if needed) with its own address number.
Any 1 or 2-family dwelling that displays numbers designating the address prior to February 1, 2005 that are at least 3-inches high, shall comply with the size requirement of the Fire Prevention Code as long as they remain in place.
Where a structure / dwelling unit shares a common entry or driveway, numbers must designate the addresses in sequence.
Monumental signage - Non-residential properties shall have the address or address range incorporated into any new or modified monumental property signage. The numbers shall be no less than 6-inches high and visible from either direction of travel.
The street name may be incorporated into the signage to further aid in premise identification.
Street signs - When a sign is replaced or a new sign installed, the owner, property manager or Home Owners Association (HOA) must cause the hundred block of the address to be displayed on each sign erected / maintained.
Green reflective mailbox signs - These may be purchased online at www.interstate911.com (800-344-0528) or they may be purchased from the following fire companies:
- Brunswick Ambulance Company - 301-834-8102
- Carroll Manor Volunteer Fire Company - 301-874-5111
- Emmitsburg Ambulance Company - 301-447-6626
- Lewistown Volunteer Fire Company - 301-898-9988
- Libertytown Volunteer Fire Company - 301-898-9193
- Middletown Volunteer Fire Company - 301-371-6907
- Rocky Ridge Volunteer Fire Company - 301-271-2666
- Woodsboro Volunteer Fire Company - 301-898-5100

2. What Size Do the Address Numbers and Letters Need to Be?

Residential / Commercial	Numbers & Letters Size
One and two-family dwellings	4-inches high (front of structure in accordance with above)
Multifamily residential structures	6-inches high on the front of the structure 2-1/2 inches high for the individual unit numbers - must be displayed on, above, or beside the unit doorway
Commercial / industrial properties	8-inches high on the front of the structure 6-inches high on rear access doors 2-1/2 inches high on all interior tenant spaces such as malls, office buildings, etc.

3. What Happens if I Do Not Comply With the Ordinance?: Failure to comply with the Premise Identification Ordinance is considered a civil fire code infraction and is punishable by a $25 fine. A fine may be imposed upon any person responsible for a civil fire code infraction for each violation. Each day such violation is permitted to exist shall be considered a separate infraction.

4. Can Emergency Personnel Find You in Your Time of Emergency?: Valuable time may be lost trying to locate your home or business. For your safety, a Premise Identification Ordinance was created so emergency responders can locate your property in the event of a fire, medical, or other emergency.

5. Are Aerial Luminaries permitted in Frederick County?: Aerial luminaries which are commonly referred to as "Sky Lanterns" are prohibited for use in Frederick County, as well as, the State of Maryland.

The devices are typically constructed with oiled paper on a bamboo frame. There is a candle or a fuel cell ignited inside of the device and when the trapped air inside becomes heated, the lantern rises upward. The lanterns may travel significant distances before returning to earth and before the flame is fully extinguished. This action can result in combustibles at the landing site becoming engulfed in flames. As a result, the potential for a uncontrolled fire may occur involving a structure or vegetation.

The Code of Maryland Regulations (COMAR) Code 29.06.01.08T specifically addresses the issue of "Sky Lanterns". The code permits the prohibition of sky lanterns throughout the State of Maryland where circumstances make their use a hazard.

6. How do I report a fire or life safety hazard?: If you discover or have questions about possible fire or life safety hazards you can call the Office of the County Fire Marshal at 301-600-1479 Monday thru Friday 08:00 - 04:30. After normal business hours call 301-600-1603

7. How do I order a Knox Box for my residence or business?: You can order a Knox Box directly from the Knox Company's website. You must specify the purchase is for Frederick County Division of Fire and Rescue to assure the correct key cylinder.

8. How can I receive a copy of the Fire Report?: Please fill out this form: https://www.frederickcountymd.gov/FormCenter/Fire-Rescue-6/Fire-Report-Request-38. Once you submit your information, it will come directly to our office. Once the report is available we can send it to you.

9. How do I obtain a burn permit?: Information can be found on the Frederick County Health Department page here: Burn Permits

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Pavement Management Program

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1. How do you notify residents of upcoming work?: The PMP’s practice for notification includes notices, in the form of a door hanger, that are placed on each property that abuts the scheduled work. All residential properties that abut the road segments receive notices 2 days in advance of the planned work. This notice is sent for the purpose of informing the adjoining residents of the upcoming work so they understand how their property may be impacted or what kinds of travel delays may result. This notice also provides a point of contact should they have any questions or experience any issues. The segments that have no scheduled repairs do not receive notifications. On the day of construction, PMP uses temporary traffic control devices for a one lane road closure to warn residents and non-residents and the traveling public of construction activities per the Maryland Manual on Uniform Traffic Control Devices (MdMUTCD) standards.

2. What are the processes for patching on Tar and Chip roadways?: Hot mix asphalt (HMA) patching is the technique used to repair tar and chip roadways. In previous years, the patching on these roadways was performed by in-house Highway Operations staff. This patching is now performed by PMP contractors. A HMA patch is utilized to repair the damaged roadway area which tar and chip resurfacing cannot effectively repair, increase the pavement section thickness to provide additional structure and can be slightly sloped to ensure proper drainage.

3. How does the County’s paving work tie-into my driveway?: The current procedure for driveway tie-ins depends on the material used to build the driveway apron. Asphalt driveways are milled or sawcut at a location to provide smooth transition when entering or exiting. The milled or sawcut tie-in provides a straight edge for the asphalt to prevent future peeling or cracking. Concrete driveways are more challenging. The current process uses a tack coat on the concrete and the asphalt is feathered in from the road edge to a location that allows smooth transition. Brick driveways are rare but are present in Frederick County. The tie-in for brick driveways involves milling the abutting asphalt edge and replacing during the overlay to match the existing brick elevation. A transition before and after the edge of the apron needs to also be milled. This tends to create a dip in the roadway and affects the finished ride quality of the new surface. PMP is currently exploring standard details to improve tie-ins to concrete and brick driveways.

4. Are roads widened during construction of Pavement Management Program contracts?: Generally, roadways are not widened as part of a PMP contract. When the roadway is overlaid with 1-1/2” to 2” of HMA on top of the existing road, asphalt will roll off the edge giving the appearance that a thicker or wider section has been placed.

5. What are the procedures for shoulder backup and turfgrass establishment?: Shoulder drop-offs greater than 2” during patching or overlay of the roadway are DPW’s responsibility for shoulder back-up repair on all roadways, asphalt or tar and chip touched by the program. Roadways are backed-up in one of two ways. Lawn areas that are mowed by residents receive topsoil and turfgrass establishment. Non-lawn areas receive CR-6 stone or millings as shoulder back up repair.

6. How can a homeowner get millings for personal use?: Millings that are removed from the existing road during construction become the property of the contractor. DPW staff will direct any milling requests from a property owner to the attention of the contractor for possible coordination of obtaining millings.

7. What are the surface types and how can they be changed?: There are three roadway surface types in Frederick County; HMA (hot mix asphalt), Tar and Chip and Gravel. There is a petition process in place to change a roadway in the Rural Roads Program from gravel to tar and chip. This process is currently in a moratorium until the new program is in place. There currently is not a process to change a roadway from tar and chip to asphalt. DPW will be working on a formal process (Standard Operating Procedure or SOP) to convert roadways to a new pavement type.

8. What are the processes and procedures for repair work on roadways in the Rural Roads Program?: Hot mix asphalt (HMA) patching is a common technique used to repair tar and chip roadways when existing roadway conditions are in poor, fair, or satisfactory condition. When existing roadways are in poor condition, heavy patching using HMA and sometimes full reconstruction are needed. When a roadway is in fair or satisfactory condition, roadways are patched with HMA in areas experiencing distress. A tar and chip resurfacing is performed on roadways that are in good to excellent condition. Roadways are typically resurfaced on a 4-year to 7-year cycle based upon the roadway’s needs as described above. PMP evaluates tar and chip roadway conditions biennially. In previous years, the patching on these roadways was performed by in-house Highway Operations staff. Most all of this patching is now performed by PMP contractors. A HMA patch is utilized to repair the damaged roadway area which tar and chip resurfacing cannot effectively repair. HMA asphalt increases the pavement section and can be slightly sloped which provides additional support and proper drainage that prevents future cracking. A tar and chip wearing surface is applied at ¼” to 3/8” thickness uniformly over existing conditions and has very little structural value. A pavement section is a series of road construction layers with the goal of distributing vehicle loads over a larger area so that it will not exceed the bearing capacity of the subgrade. An asphalt pavement section consists of a soil subgrade, stone subbase, base asphalt and one to several layers of surface asphalt. The soil subgrade and stone subbase are susceptible to structural defects from water penetration. The layers of asphalt are used to provide the needed extra support and provide cross-sectional drainage. A tar and chip pavement section consists of a soil subgrade, stone subbase and layers of tar and chip. Once cracking distresses appear in the tar and chip layers, the support system is compromised and can quickly deteriorate. Patching with stone and tar and chip would provide a shorter lived repair that ultimately would worsen and settle between recommended treatments. Full reconstruction would then be required which is far more expensive than patching with HMA and applying the wearing course. This repair method is an industry standard practice for tar and chip roadways as a tar and chip wearing surface is then placed over the HMA patch.

9. Does the Pavement Management Program maintain gravel roads?: PMP does not maintain gravel roadways. All concerns pertaining to gravel roadway maintenance can contact the Department of Highway Operations for resolution.

10. Is patching a tar and chip roadway considered a maintenance activity permitted in the current Rural Roads Program?

Per Resolution No. 02-23, The 2002 Rural Roads Program Resolution dated September 24, 2002, Exhibit A Item 4 Maintenance:

“A roadway designated as a rural road shall continue to be maintained by the County on a regular schedule, and in such a manner that safe public access continues to be afforded. These guidelines are intended only to pertain to the County-maintained rights of way, including, but not limited to, the travel way and any contiguous ditches. The County shall continue to maintain the road in a continuing, responsible, manner equal to the effort that existed at the time the road was adopted into the program.

Rural roads may have dirt/gravel surfaces or sealed surfaces. The Division of Public Works shall undertake minor maintenance improvements and reconstruction as necessary to retain the integrity of the roadway within the normal bounds of regularly scheduled maintenance. For example, short lengths of road on steep hills may be surface-treated as deemed appropriate by the County to curb gravel run-off or erosion.”

Per the resolution, the roadways are being maintained on a regular schedule to afford safe public access within County-maintained rights of way equal to the effort that existed at the time the road was adopted. Maintenance improvements and reconstruction are permitted as necessary to retain the integrity of the roadway within normal bounds of regularly scheduled maintenance.

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Permits & Inspections

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1. Where do I apply for a permit?: Permit applications are made on the portal.

2. How can I check the status of my permit?: Permit status may be found on the portal.
Online Permit Inquiry

3. Why do I need a permit?: Building codes including structural, electrical, plumbing, and other components are designed to help ensure safety. Codes set standards and help builders, homeowners and the community have safe and secure buildings for many generations. When you obtain a permit, you are gaining the benefit of a certified inspector that can offer experience and guidance to help save you time, money and frustration.

4. When is my project complete?: The end result of the permitting process is the issuance of the Certificate of Completion. The Certificate of Completion is issued when all final inspections have been approved and the construction has been approved for use. It is sent to the applicant of the Building Permit. A Certificate of Occupancy is issued for new dwelling permits and non-residential permits.

5. How can I obtain a Business License?

The Permits & Inspections Department issues electrical, plumbing and gaming licenses. A Business license may be obtained through the Clerk of the Circuit Court, 301-600-1976.

6. Do I need a permit for a fence?: If your property is not within an Incorporated Town or Frederick City, a permit for a fence is not required, because County Zoning regulations do not require a Zoning Certificate for a fence. Please check with Zoning Administration to confirm setback and height requirements.

7. Do I need a Building Permit to replace my deck if I’m replacing it with the same size deck?: Yes, a permit is required. Deck Application Packet

8. How do I obtain an inspection?

Inspection requests are made by email (permits@frederickcountymd.gov) or you may schedule an inspection through the portal at https://planningandpermitting.frederickcountymd.gov/.

The permit number, permit type, kind of inspection, name (and company if applicable) and phone number are required. Requests received prior to 12:00 p.m. will be accommodated the next business day. If the inspector is unable to meet this request, the person that requested the inspection will be notified by phone. Please review the inspection procedures for more detail.

Inspection Procedures

9. How will I know if the inspection passed or failed?

The inspector will leave an inspection sticker at the site along with a notation and contact information for further questions. You may also check the inspection status on the portal at https://planningandpermitting.frederickcountymd.gov/.

Online Permit Inquiry

10. If I purchase a pre-built shed that is delivered to my property, do I need a Building Permit since I’m not really building anything?: If the shed is 10 x 15 (150 sq. ft.) or larger, a Building Permit is required. A Zoning Certificate may be required for a shed less than 150 sq. ft. if the property is within an Incorporated Town or Frederick City – contact your Town/City office.

11. What do I have to show on my plot plan to submit for a Building Permit?: 1)all property lines; 2)square footage or acres of property; 3)house location with proposed project; 4)setbacks; 5)property owner name and address; 6)well & septic locations if applicable; 7)driveway location, and; 8)any other existing structures. Contact the Permits Office at 301-600-2313 and select #4 for more specific requirements.

12. What are setbacks?: Setbacks are the distances in feet from the proposed structure to the property lines in all directions. If there is a structure between the property line then the distance from the structure is used as the setback.

13. Do I need a permit for minor cosmetic work in my home?: Redecorating and minor repair jobs such as painting, wallpaper, flooring, cabinets, countertops, and similar finish work do not require a permit.

14. Do I need a permit for an inflatable pool?: Yes, a building permit is required if the pool depth is at least or greater than 24 inches. A 48 inch barrier is required by code. For more information, please visit the building permit information on swimming pools/hot tubs Swimming Pools/Hot Tub Building Permit

15. What type of plumbing work needs a plumbing permit?: Any new plumbing requires a plumbing permit. Any replacement appliance or fixtures that are not "like-kind" (same mechanical and electrical rating as the appliance being replaced) or if the replacement causes piping to be added or moved.

16. What type of electrical work needs an electrical permit?: Any new wiring, including low voltage, service work, reintroduction of service, generators, pools/hot tubs, street lighting and illuminated signs require an electrical permit. Replacement of an appliance or a fixture not of the same rating requires an electrical permit.

17. How do I obtain a Burning Permit?: Burning permits are issued by the Environmental Health Department,301-600-3168. Environmental Health website

18. Does my contractor need a home improvement license?: Check the Department of Labor, Licensing and Regulation (DLLR) Maryland Home Improvement Commission's webpage.
DLLR Maryland Home Improvement Commission

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Permitting & Development Review

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1. Where do I apply for a permit?: Permit application is made at 30 N. Market St. in Frederick. Business hours are Monday – Friday from 8:00 a.m. to 4:00 p.m. Please note that permit application must be made prior to 3:00 p.m.

2. My property is in the City of Frederick; do I get my permit from your office?: All properties located within Frederick City limits obtain permits from the Frederick City Building (Permits & Inspections) Department located at 140 West Patrick Street, phone: 301-600-3812. Frederick City website

3. Can I use a credit card or debit card to pay for my application?: Yes.

4. How can I obtain a business license?: The Permits & Inspections Department issues electrical, plumbing and gaming licenses. A Business license may be obtained through the Clerk of the Circuit Court, 301-600-1976.

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Procurement & Contracting

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1. How do I become a registered vendor?: Frederick County Department of Procurement & Contracting now uses Public Purchase, a government-focused web-based e-Procurement service. In order to begin, or continue to, receive bid notifications as a current vendor you must register with Public Purchase. This is a two-step registration process. Registration is FREE. Instructions to register are located on Frederick County’s Procurement & Contracting Vendor Registration web page.

2. Where do I find available bids?: Go to Frederick County’s Procurement & Contracting Open Bids – Current Solicitations web page to view our open solicitations that are posted at Public Purchase.

3. How do I get a bid or RFP document?: To view or respond to a solicitation, you must be registered with Public Purchase. Once you are registered, click on the appropriate listing and you will be forwarded to Public Purchase where you can login to view or respond to the solicitation.

4. If I have questions about a bid or RFP, what should I do?: Call the Procurement & Contracting Department at 301-600-1067 and ask to speak to the Buyer in charge of the solicitation. The Buyer can assist you with all bid questions.

5. What is a mandatory pre-bid meeting?: This required meeting will inform you of important information and possible changes you will need in order to bid correctly. It is also an opportunity to ask questions concerning the proposal. You must attend the mandatory pre-bid meeting to be eligible to submit a proposal for bid.

6. Can I attend a bid opening?: Bid openings are open to the public. The time, date and place of the bid opening is included on our web site, eMarylandMarketplace and the bid document.

7. How do I get bid opening results?: Click on "Preliminary Bid Results" on the Procurement & Contracting menu.

8. When and how are bid proposals awarded?: Bids are not awarded at the opening. The bids are tabulated in the Procurement & Contracting Department and sent to the user department for recommendations. Bids are awarded to the lowest responsible bidder who meets all of the specifications of the proposal as required.

9. What is the fax number for the Procurement & Contracting Department?: Our fax number is 301-600-2521.

10. Where is the Frederick County Procurement & Contracting Department located?: We are located in downtown Frederick on the second floor of Winchester Hall, 12 East Church Street, Frederick, MD 21701.

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Regulatory Compliance (DWSU)

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1. Why are water samples being taken in my neighborhood?: The Division of Water and Sewer Utilities Environmental Laboratory and Drinking Water Operators collect water samples to use as a snapshot of the water quality in the neighborhood of sampling. The results of the sampling are sent to the Maryland Department of the Environment (MDE) which maintains water system compliance. Water samples taken in neighborhoods are instrumental in maintaining excellent water quality.

2. Does the Division of Water and Sewer Utilities perform testing on private wells in the County?: Generally speaking, well testing is the responsibility of the homeowner. There may be exceptions on a case-by-case basis. The Environmental Laboratory has a list of private laboratories that can be used. Contact the Laboratory Supervisor, Christopher Baggett, at (301) 600-1597 to be referred to a local private laboratory.

3. Does the Environmental Laboratory perform testing for lead and copper in the schools?: The Frederick County Environmental Laboratory does not perform any lead and copper testing in the County schools. This testing is performed by independent reference laboratories.

4. How should kitchen grease be disposed of?: Let the oil cool, then pour into an empty can to solidify, then throw into the trash for final disposal.

5. How do you dispose of baby wipes?: Baby wipes, either soiled or clean, should NEVER be flushed down a toilet. Only dispose of the wipes in a trash can.

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Risk Management

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1. What types of incidents should I report to Risk Management?: Any accident or incident involving a citizen (non-county employee) which occurs on Frederick County property or involves a county employee should be reported to Risk Management via email or by calling Paul Brunner at 301-600-1425.

2. I experienced a sewer back-up and have damage to my home. What should I do?

If you are currently experiencing a sewer back-up in your home, contact Water & Sewer Utilities at 301-600-1825.

For after-hours, weekends, or holidays, call 301-600-2194.

Do not wait to take action to remove the water and mitigate damage. Document your damages. Call your homeowners or rental insurance company. Complete the Citizen Injury or Property Damage Form. Your report will be investigated and a liability decision will be determined.

3. After my form is submitted, when can I expect to hear back from someone?: Your e-mail will be acknowledged within two business days.

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Scott Key Center - How Does it all work? Business FAQs

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1. How does it all work?: Scott Key Center provides employment training and employment opportunities for people with developmental disabilities. We foster community integration through empowering the employees to work within their range of abilities, and to be included and valued as members of the community.

2. What are the benefits of using SKC's services?: We are able to provide more personal services that are customized to meet the specific needs of each customer. When businesses choose to use SKC to meet their mailing, production or printing needs, they are also helping to provide meaningful employment for adults with disabilities in the Frederick community.

3. What does SKC specialize in?: Assembly / production, confidential document destruction, food services, greenhouses, janitorial services, mailing services, printing services, rainbarrels, staffing and employment.

4. What is the first step I need to take to begin business with SKC?: Contact the Director, Sean M. Lore by calling 301-600-1600.

5. What is SKC looking for?: SKC is always looking for new customers with whom we can build long-term business relationships. Whether it's to fulfill regular bulk mailings or to meet a specific small assembly need, we are always willing to try new jobs and foster new relationships in order to provide the best work opportunities available for our employees.

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Senior Services Division Accessible Homes for Seniors

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1. What does the Accessible Housing For Seniors program do?: The intent is to prepare homeowners ages 55+ for aging in place. Since many aging adults prefer to remain in their own homes rather than to move in with a relative or to another facility, this program enables them to make needed accessibility improvements – widening doorways to accommodate a wheelchair, adding grab bars in the bathroom, maybe even adding a shower to a first level half bath to eliminate climbing stairs.

2. Whay can't I just get a grant instead of a loan?: State law requires that the source of State funds used for this program be distributed as loans. However, the loans are zero percent interest and payments are deferred for 30 years.

3. Do you have to have an existing disability to use this program?: No. You can participate in this program to prepare your home for your future in anticipation of spending many more years there.

4. What happens at the end of the 30 year deferral period and I still live in the house? Do I have to pay the money back in a lump sum?: If you still live there at the end of the 30 year term, the State can extend the deferral period if you are unable to repay the loan at that time.

5. What happens if I sell my house or if I transfer it to my adult child's name?: If the house is sold, the money has to be paid back from the proceeds. However, if the house is transferred to a family member and you still reside there as your primary residence, repayment is not triggered.

6. How does the loan get repaid if I should pass away?: The loan becomes payable from the proceeds only when the house is sold or transferred. If your spouse continues to live there, then the deferral period continues.

7. What if I want to refinance my house and take cash out of the deal for a vacation and some new furniture? Does the AHFS lien have to be settled?: Yes, if you take cash out of the refinancing, the AHFS loan must be repaid in full. If you are just refinancing to adjust your interest rate with no cash out, immediate repayment of the AHFS loan is not required.

8. Is this some kind of reverse equity mortgage?: No, it is not. It is a very safe, zero percent deferred loan, with no payments for 30 years.

9. Would participating in this program prevent me from getting a reverse equity mortgage?: Yes. The lien would have to be satisfied before you could take the equity from the home.

10. Can I pay off the loan on a monthly basis?: The program is designed for the loan to be paid at the end of the deferral period. It could be set up with a monthly payment at your request, but it is not necessary.

11. My house is paid for and my children think borrowing any money against it may not be a safe idea. Are they right?: You and your children must decide what is best for you. If you need accessibility improvements to remain in your home, this is one of the easiest and least expensive ways to get them. The other options are to have your children chip in for the improvements, take it from your personal savings or perhaps move in with a family member or to an assisted living facility.

12. What if I live in a trailer or manufactured home? Can I apply for a loan?: You can if the unit is permanently affixed to a foundation and you own the land beneath it as well.

13. My wife and I live in a condominium. Can I apply?: Yes, but condo applications are considered on a case by case basis and may be affected by restrictions of your condominium covenants.

14. I am 60 years old but my spouse is only 52. Can we apply?: Yes, only one of you must be at least 55.

15. My elderly parents live with me. Can I get a loan to make my house more accessible for them?: Loans of this type are considered on a case-by-case basis. The program has income limits and, in such a case, the owner’s income must also be considered.

16. I want to add a bedroom and bathroom for a live-in caregiver. Is that eligible?: Adding a bedroom and bath on the main level for the homeowner is an eligible improvement. However, an addition for a caregiver will be considered on a case by case basis at the discretion of the Program.

17. Can we get a loan to make our vacation home accessible?: No, the home must be your principal residence.

18. What kinds of improvements can I make?: The most likely improvements would include ramps, widening doorways, installing grab bars, adding a first floor laundry facility or bathroom, and changing door and sink hardware to lever style handles.

19. Is a stair glide eligible?: Yes.

20. What if I also need a new roof and central air conditioning?: Then you may be a candidate for the regular Maryland Housing Rehabilitation Loan Program. The program, which funds essential home repairs, is similar except there may be a monthly payment and a higher interest rate on the loan. It is based on your ability to pay. If you need accessibility improvements as well, that portion can be deferred.

21. Why do you ask for a copy of my deed?: We must establish that you are the owner of record on the property. If there are other names on the deed, they must provide consent.

22. My income is over the limit by $100. Can I still apply?: Unfortunately not. There are established income limits that must be followed.

23. My annual income meets the test but I own some other property. Is there an asset test that would exclude me?: No.

24. How do I apply? Is help available filling out the application?: All 19 local Area Offices on Aging are accepting applications.

25. I'm in a wheelchair and don't have transportation to the local Aging office but need help with the application.: Contact the local Area Office on Aging and they can make arrangements to take the application in your home, if necessary.

26. I have bad credit. Will that stop me from getting help?: Not necessarily, but outstanding federal or State tax liens, an open bankruptcy or foreclosure will prohibit the Department from making the loan.

27. I rent my house but need some doors widened to accommodate my wheelchair. Can my landlord apply?: Not at this time. Landlords with 1-4 units can apply to the Maryland Housing Rehabilitation Program. Those loans carry a higher interest rate and possibly shorter term, based on the landlord’s ability to repay.

28. After I am approved, how will I find a reliable contractor to do the work?: Based on an inspection of your property that will be conducted by DHCD staff or the local government housing network staff, a work write up will be prepared, listing all the work to be done. You will take that write up and ask one or more contractors to give you a bid. If you need help finding a contractor, the State can share the names of some who have done work in your area. We cannot recommend one over another, however.

29. Who hires the contractor and how does he/she get paid?: The homeowner hires the contractor. As the work progress, an inspector from DHCD or the local government housing network will come out, inspect and will authorize payments to the contractor after the homeowner agrees the work is satisfactory. DHCD will process the check request and send a two party check made to both the homeowner and the contractor to the homeowner. The homeowner signs the check and delivers it to the contractor.

30. What if the estimate for the work is over $15,000?: There is no set loan limit. We anticipate the average loan to be around $10,000 -15,000 but it can be more.

31. When a home is transferred to a child upon death of a parent, is the loan repayment due?: Upon the death of the original borrower, there are several factors that can determine whether the loan is due and payable. If the new owner (child of the original owner) occupies the home as their principal residence after receiving title upon death of the original borrower, the loan would not be due at that time. Age of the child is not a factor. However, if the income of the new occupant is above certain limits set by DHCD, then the interest rate on the loan could increase. If the child rents or sells the property, or if the property is sold during the estate process then the loan would be due and payable.

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Senior Services Guardianship

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1. What is a Guardian?: A guardian is a person, institution, or agency appointed by the court to manage the affairs of another, called a ward. The guardian may manage the person (Guardian of Person) and/or the estate matters (Guardian of Property). Maryland has specific laws which govern guardianship proceedings and the guardian's activities. Maryland also separate guardianship for minors (Frederick County Department of Social Services - Child Protective Services) and adults (Frederick County Department of Social Services - Adult Protective Services).

2. Who may have a Guardian appointed to manage his/her affairs?: The law presumes that an adult 18 years or older is capable of managing his/her own affairs. In order to have a guardian appointed in most parts of the United States a person must demonstrate to lack the capacity to make or communicate responsible decisions concerning personal or financial matters. In most states, the lack of capacity requires a cause with the decisional impairment being the result. Mental illness, a developmental disability, a physical incapacity, chronic intoxication, or even advanced age, are identified by various states as the basis for the lack of decisional capacity, but those diagnoses alone are not cause for the guardianship. The laws of the State in which the ward resides must be reviewed to learn the specifics governing the definition of an incapacitate.

3. How does one assess that a person may be in need of a Guardian?: The fact that someone has some sort of diagnosis or disability does not automatically equate to the need for a guardian. The primary test for determining the need for guardianship focuses on the ability to make decisions, and to communicate the decisions once made. The essence of decisional capacity, which equates to the guardianship determination, may be encompassed in the following questions:
Does the individual understand that a decision needs to be made?
Dies the individual understand the options available in making a decision?
Does the individual understand the potential consequences of the decision and options?
Can the individual direct the decision to appropriate parties?
The areas of decision making on which most guardianships are focused are living conditions, medical care, vocations and educational services, ancillary professional services, caring for dependents, and managing finances.

4. What are the steps of the Guardianship process?

Before starting any legal proceedings a report must be obtained that certifies that the person has a disability, and because of that disability, needs a guardian. The requirements of the content of the report vary greatly. The report should focus on the functional abilities of the person. At a minimum the report should:

provide a description of the nature and type of disability and an explanation of how that disability impacts the individual's decision making;
offer an analysis and results of evaluations of the individual's mental and physical condition, educational level, adaptive behavior and social skills as appropriate;
state an opinion about the need for guardianship, and provide supporting reasons for this opinion; and
recommend suitable living arrangements and treatment or habilitation plans.
This report should accurate reflect the skills and abilities of the person as well as the deficits and problems. Finally the report must be signed by all involved in the evaluation. Two Physician's or Psychologist's Certificates must also accompany the evaluation. The report must be timely and meet a time frame that is usually stated in the statute

A petition, which is the official request for the appointment of a guardian, will be prepared and signed by someone alleging incapacity, and the need for guardianship; it is then filed.

A hearing date will be set and usually a Summons is served. The summons is the official notice to the person with disabilities about guardianship proceedings, the time, and place.

Notice of the date, time and place of the guardianship proceedings is given to any interested parties, family members, proposed guardian, etc., in order that they can be present at the hearing if they choose.

A hearing will be held and evidence presented about the need for guardianship. The potential ward is usually represented by an attorney during the hearing process. Although, at times, the hearing may seem to be quite informal, this is an adversarial process and the petitioner must clearly demonstrate to the court that the individual needs a guardian of some sort.

The above includes very broad and general descriptions. During the appointment proceedings of a guardian the alleged disable person has specific due process rights that are enumerated in the various state laws. Although an attorney may not be required to establish guardianship in some areas, this is a legal process. It may be best to consult an attorney familiar with guardianship proceedings and disability.

5. Can Guardianship be used in the case of an emergency?: In most states, there is the mechanism for an emergency appointment of a guardian for a specific purpose. They are usually time-limited and not renewable without a full guardianship proceeding. There is usually a cursory hearing about the specific issue and a guardian's authority is only in the areas of the issue presented. Usually this is not a full finding of incapacity, and a full hearing on the guardianship must be scheduled or the emergency/temporary guardianship expires.

6. Are Living Wills, Powers of Attorney, Surrogate Decision Makers other alternatives to Guardianship?: Guardianship is a highly intrusive form of advocacy and should be used only as a last resort when all other alternatives have been examined. Some of the alternatives to guardianship may be Powers of Attorney for Financial Management or Durable Powers of Attorney for Health Care and Financial Decisions, Living Wills, trusts, case/care management services, Representative Payee and Health Care Surrogate acts. Individuals may get additional information from the local Bar Association and the local social services agencies.

7. Who can act as a guardian?: The following qualification for guardians are fairly universal:
Individuals - 18 years of age, not convicted of a felony, and not adjudicated disabled.
Non-related professional Guardian - 18 years of age, not convicted of a felony, and not adjudicated disabled.
A public or private institution, not supplying housing.
Financial institutions (for estate matters only).

8. What are the different types of guardianship available?: This also varies from state to state but generally:
Person - makes decisions about person, programs, medical care, residence, release of confidential information.
Property - manages and makes decisions about financial matters, benefits, real estate and other property often referred to as conservator.
Plenary - means total and can be attached to guardianship of person or property or both. In most states there are exclusions to plenary guardianship, which may be residential placement, certain medical procedures, and sale or transfer of property. The guidelines again are in the state laws regulating guardianship.
Limited - means that the guardian has only the authority specifically given by court order. The ward keeps all other decision-making rights not specifically outlines by the court order. In most states the appointment of a limited guardian does not equal a finding of legal incompetence.
Successor - the court appoints another guardian when the original guardian dies, resigns, or is removed. Usually the successor has the same powers of the original guardian.

9. How long does the Guardianship process take?: Usually only temporary or emergency guardianship may be appointed quickly, meaning a few days. Generally most guardianship proceedings take from an absolute minimum of two weeks to as long as two months.

10. Does guardianship ever end?

Guardianship is normally a long-term relationship. The court may modify, revoke, or terminate the guardianship if the ward's ability to make and communicate decisions is demonstrated to the court. The procedures governing the modification of guardianships again may vary but each state addresses the issue.

In Frederick County, the Adult Disabled Review Board meets quarterly to review each ward's case individually for appropriateness of guardianship and the need for continued guardianship services.

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Severe Weather Frequently Asked Questions

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1. Where can I find more snow removal information?: For additional information, see the snow removal website page. Snow removal page

2. Who is responsible for plowing my street: This depends on where you live. We offer a search tool on our website (link below) so you can check whether your street is plowed by the State, the County, a municipality, or if your road is privately maintained, such as by a homeowners association. If you live along one of the 2,700 lane miles of county-maintained roads, the Highway Operations staff is responsible for plowing.
Who maintains my street?

3. When will my street be plowed? Is there a place I can check the status?: The order of streets are plowed can vary based on the type of precipitation and any emergency situations. When they are not assisting emergency responders, road crews focus first on primary roads, like those that connect to state routes and those where fire and rescue stations are located. Crews then clear secondary roads. Neighborhood streets and courts are the last group to be plowed. Their goal is to establish a single passable lane on all roads and then to work back through the priorities, widening roads to normal lane width.

4. You came in my subdivision but didn't do my road. How can I be sure you won't forget me?: While it may feel as if you've been forgotten, if your subdivision road is maintained by the County, we will plow it. Subdivision roads are the last group of roads to be cleared after a storm. Primary roads are reopened first. Then secondary roads are cleared. These include main neighborhood collector streets. The process is slowed down when crews encounter parked and abandoned cars. In certain subdivisions, there may be County-owned facilities, such as treatment plants or pump stations that must be accessed. To coordinate with snow plowing procedures, the staff at these facilities may enter a subdivision with the 'blade up' unless the snow is extremely deep, in which case you may see them plow in and out.

5. How do you prioritize plowing? Where can I access the priority list?: Roads that connect to a State highway are priority roads. Please see the Priority Roads Map

6. I have a funeral/medical procedure/baby coming soon/no diapers or formula in the house. Can my street by made a priority?: Life safety emergencies are made top priority. Major storms can cause funeral homes/health care providers to postpone services, so you should first check to see if your schedule has been changed. If you have a life-threatening emergency, please call 9-1-1.

7. There's no way to get in or out of my neighborhood. What should I do if I have a heart attack?: If you have a life-threatening emergency, call 9-1-1 immediately. Plows do respond with ambulances and other 1st responders as needed.

8. Why has only one lane in my subdivision been plowed?: In major events our crews start by establishing a single passable lane on all roads. Then they work back through their routes, starting with priority roads, to clear lanes to their normal width.

9. When will you plow out my street wider?: Unfortunately, we can not give exact time. The goal is to first establish a single passable lane on all roads, and then to work back through each road, starting with the priority roads, to clear lanes to their normal width.

10. I live on a cul-de-sac. When will you get to me?: Cul-de-sacs may require different pieces of equipment to clear the snow because large plows cannot turn well in tight spaces. When snow is unusually deep, we also may need to bring in loaders or other kinds of equipment.

11. I cleared the sidewalk and now you've dumped snow on it. Who will remove it?: Plows are not able to target where snow goes as it comes off the blade. Unfortunately, that sometimes results in sidewalks needing to be cleared a second time by property owners.

12. You have piled snow at the end of my cul-de-sac. Who will remove it?: Once all roads are passable, Highway Operations will return to clean up the end of the cul-de-sac.

13. I cleared my driveway entrance and now you have blocked it with snow. Who will remove it?: Highway Operations responsibility is to clear snow from the roads as quickly as possible; property owners are responsible for clearing the snow at driveways. Clear the space to the left of your driveway as you face the street. This will allow the snow to come off the plow before reaching your driveway.

14. Who removes vehicles that have been abandoned?: The Frederick county Sheriff's Office is notified of abandoned vehicles.

15. Is school cancelled?: That decision is made by the Frederick County Public Schools. Please check on the Frederick County Public Schools' website or local news media websites.

16. I am available to help with snow plowing. Can you use my company? How will I be paid?: Thank you for offering your assistance. Snow removal service is procured via a competitive bid process or blizzard contract before the start of snow season. Please contact the Office of Highway Operations at 301-600-1565 for information.

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Signs and Traffic Signals

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1. Can I request a stop sign to address speeding issues on my road?: The Division of Public Works does not endorse to employ stop signs to mitigate speeding. A stop sign is intended to give hierarchy of one street over another.

2. Who do I contact to request a School Bus Stop sign?: Please contact the Frederick County Public School (FCPS) Transportation office at 301-644-5366. FCPS holds the primary responsibility for safe pick-up and delivery of children.

3. What agency is responsible for posting speed limits?

State maintained roads (i.e. MD 550, US 15, I-70, etc) are under the jurisdiction of The Maryland State Highway Administration, District-7 Office, 301-624-8100.

County maintained roads, are under the jurisdiction of the Division of Public Works. Call 301-600-2930 to discuss county road speed limits.

City and municipal maintained streets are under those jurisdictions. Please contact your town office.

4. How do I request a No Parking sign?: The Division of Public Works (DPW) will only endeavor to erect parking restrictions and controls following confirmation of one of the three prerequisites: 1) Upon endorsement from any other County agency that the installation of said signs will better enable them to perform their enforcement duties. 2) Upon confirmation that parked cars constitute a hazard to motorists. 3) Upon confirmation of a maintenance issue such that the installation of said signs will better enable DPW to control or reduce our maintenance responses.

5. Who is responsible for replacing street signs?: The County Office of Highway Operations will replace road signs (stop, curve, chevrons, etc.) and road name signs that are located along a county road. Please call 301-600-1564.

6. Who do I contact to request an All Way Stop sign?: Please contact the Office of Transportation Engineering at 301-600-2930 or email for any new sign requests.

7. What if I need to report a malfunctioning signal after normal business hours?: Contact Central Communications at 301-600-1603 or Maryland State Highway Administration at 301-624-8250.

8. Who do I call to report a down or missing stop sign after hours?: Please contact Central Communications at 301-600-1603, or if calling within normal business hours (M-F 7:00 am - 3:30 pm), please use the County's reporting tool FCG FixIT or call Highway Operations at 301-600-1564.

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TransIT

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1. What is Transit?: Transit Services of Frederick County, or Transit, is Frederick County’s public transportation system providing local bus service and demand-response paratransit services, as well as offering commuter assistance and employer outreach information.

2. How do I ride the bus?

a. First, determine which route serves the area where you want to travel. For example, if you are planning a trip to FCC, consult the 60 or 61/FCC Connector route brochures. Google Maps is an online tool that can also be used to plan transit trips from your smartphone or desktop computer. Determine when you would like to arrive at your destination and look at the bus arrival times to determine which best suits your needs.

b. Next, determine where and when you will need to catch the bus in order to arrive at your destination at the desired time. Plan to arrive at the bus stop five minutes early. It may be necessary for you to transfer if the bus that serves your destination does not serve the area in which you plan to board the bus. If so, consult the route brochure for the route that serves the area in which you want to board the bus, and find the transfer point between the two routes. For example, if you want to board the bus at FSK Mall to travel to FCC, you will have to transfer from the 20/FSK Mall Connector to the 60 or 61/FCC Connector at the Transit Center in downtown Frederick.

3. How do I transfer between routes?

It may be necessary for you to transfer buses to reach your destination. Use the route brochure or online schedule to find the best transfer point between the two routes. Google Maps lets you easily plan trips and provides real-time route information to help you better manage transfer points.

Transfers are free for all riders. Alert the driver of your transfer destination point upon boarding your first route.

An example transfer route:

A rider who wants to get from FSK Mall to Frederick Community College (FCC) would have to make the following route transfer:

Take the 20/FSK Mall Connector to the Transit Center in downtown Frederick
From the Transit Center, board the 60/FCC Connector
Take the 60/FCC Connector to Frederick Community College

4. What is a route deviation?: Six Connector routes offer deviated route service. Passengers may request a route deviation within ¾ mile of the route. If requested, buses can deviate up to ¾ of a mile off the regular route to pick you up or drop you off closer to your origin or destination. Requests for route deviations must be made one business day in advance.

5. How much does it cost to ride the bus?: All Transit Services are currently free.

6. Where do the Transit buses go?

a. Transit's Connector buses serve Frederick City and urbanized areas of Frederick County serving medical, employment, education, and shopping centers. Six Connector routes deviate within a ¾ mile corridor of the route (by request).

b. Commuter shuttles operate each weekday between Frederick, North Frederick, and the Route 85 business corridor. The East Frederick shuttle serves the Spring Ridge area, MVA, and FCC Monroe Campus Monday through Friday. The Brunswick/Jefferson and Emmitsburg/Thurmont Shuttles operate Monday through Saturday.

c. Two Meet-the-MARC shuttle routes operate each weekday providing service to the downtown Frederick and Point of Rocks train stations; the shuttles serve the Monocacy MARC Station upon request.

d. Transit-plus, Transit's demand-response paratransit system is a curb-to-curb service anywhere within Frederick County.

7. What are the bus service hours?: Generally, TransIT’s buses run from 5:30am-9:30pm. Some routes begin and end earlier or later; refer to individual route brochures for specific timetables.

8. Do the buses travel outside of Frederick County?: Transit operates within Frederick County only. However, Transit provides service to all four of Frederick County's MARC train stations as well as drop-offs at locations where other services such as MTA's Commuter Bus, Greyhound, and BayRunner Shuttle travel out of County.

9. What is Transit-plus?: Transit-Plus is a demand-response curb to curb paratransit service for older adults and people with disabilities. ADA paratransit is available for people with disabilities that prevent them from using the fixed route bus service in the City of Frederick and Walkersville. Pre-registration is required.

10. What Commuter Services do you offer?

a. Commuter shuttles operate each weekday between Frederick, North Frederick, and the Route 85 business corridor. The East Frederick shuttle serves the Spring Ridge area, MVA, and FCC Monroe Campus Monday through Friday. The Brunswick/Jefferson and Emmitsburg/Thurmont Shuttles operate Monday through Saturday.

b. Two Meet-the-MARC shuttle routes operate each weekday providing service to the downtown Frederick and Point of Rocks train stations; the shuttles serve the Monocacy MARC Station upon request.

c. Vanpooling is an important and economical option for individuals commuting long distances. It is also good for the environment. This option is popular in the Metropolitan Washington area because of commuting distances to work sites. A company can give vanpoolers up to $130 in tax-free transportation benefits each month. Transit Services will assist new & existing vanpool/carpools in finding riders. Transit offers a financial subsidy for empty seats to vanpools in the first year of operation.
There are three kinds of vanpools:

1.Owner-operated vans — An individual leases or purchases a van and operates the van independently. Riders generally meet at a central location and pay the owner a set monthly fee.

2.Third-party vans — A vanpool "vendor" leases the vanpool vehicle for a monthly fee that includes the vehicle operating cost, insurance, and maintenance. The vendor can contract directly with one or more employees. The monthly lease fee is paid by the group of users. Military personnel may also benefit from this vanpooling arrangement.

3.Employer-provided vans — The employer (or a group of employers) buys or leases vans for employees’ commute use. The employer organizes the vanpool riders and insures and maintains the vehicles. The employer may charge a fee to ride in the van or subsidize the service. Check with your company’s Human Resources department.

d. Ridematching- Frederick County is a member of the Washington Metropolitan Council of Governments Commuter Connections. A computerized car and vanpool matching service is offered free to all commuters. Complete the on-line application at commuterconnections.org.

e. Guaranteed Ride Home - Follow the link to Commuter Connections for information and an application for the Guaranteed Ride Home program. Guaranteed Ride Home (GRH) provides commuters who regularly carpool, vanpool, bike, walk or take transit to work with a reliable ride home when one of life’s unexpected emergencies arises. Commuters will be able to use GRH to get home for unexpected personal emergencies and unscheduled overtime up to 6 times per year. Restrictions apply, so be sure to read the participation guidelines. Best of all, the GRH ride home by taxi, rental car, bus or train is FREE!

11. Do you have ADA compliant services?

a. Yes, Transit offers two paratransit services for persons with disabilities: Transit-plus and ADA Paratransit. The two services have different eligibility requirements and different service characteristics (including fares and advanced reservation requirements). Please refer to the Transit-plus Policies and Procedures (Transitplus Normas y Reglamentos) for more detailed information about Transit-plus.

i. Transit-plus is our countywide, shared-ride, curb-to-curb paratransit service for older adults and people with disabilities. Trips are provided on a first-come, first-served space-available basis. Passenger trips will be coordinated to serve as many people as possible and to use our vehicles in the most efficient manner

ii. ADA Paratransit is a service provided only to individuals with disabilities who are unable to ride accessible fixed-route public bus service because of their disability. ADA Paratransit service is designed to ensure that the civil rights of these individuals are guaranteed as protected under the Americans with Disabilities Act of 1990 (ADA). ADA Paratransit is comparable to Transit's fixed-route and shuttle bus service in Frederick and Walkersville in terms of service area, days and hours of service, fares and response time as defined by the Americans with Disabilities Act and subsequent rulings of the U.S. Dept. of Transportation.

Transit's ADA Paratransit is a component of our Transit-plus service. ADA Paratransit’s eligibility criteria are more restrictive than those of Transit-plus (which is available to any senior or disabled person in Frederick County), but ADA Paratransit provides a higher level of service than does Transit-plus in order to meet fixed-route comparability standards as required under the ADA. Persons who are eligible for ADA Paratransit are also eligible for Transit-plus. However, persons who are eligible for Transit-plus are not necessarily eligible for ADA Paratransit.

b. Route Deviation- Six Connectors routes -- 10, 20, 60, 61, 65, 80 -- provide deviated fixed-route service Monday through Friday. These routes operate on a regular schedule and can also deviate within a 3/4 mile corridor along the route by request. To request a route deviation, call Transit at (301) 600-1725 at least one business day in advance.

c. Accessible – All Transit buses operated on our Connector routes in Frederick City are either ramp or lift-equipped and have two wheelchair securement positions on board. Twenty-three (23) buses are also equipped with a “kneeler” feature, which allows the front of the bus to lower five inches to make the step from the curb to the bus easier. Drivers will engage this feature upon request.

12. Can I take my bike on the bus?: Yes. Each Transit bus has at least two bike securement locations. Commuters can bike to a Transit bus stop, secure their bikes on the bus bike rack, and ride Transit to their work sites. In addition, MARC and Commuter Bus riders may bike to the downtown station and use the bike racks provided to secure their bikes. MARC riders may also bring their bicycles onboard MARC Train. Visit MTA's website for more information on securing bicycles onboard MARC Train.

13. Where do I catch the bus?

a. Each Connector and shuttle route has designated stops indicated by bus stop signs. Transit's primary timed-transfer locations are the Transit Center in downtown Frederick and Frederick Towne Mall/Boscov's along the Golden Mile. Seven Connector routes meet at the the Transit Center hourly. During early morning and late afternoon peak hours, six of the Connector routes meet every half hour at the Transit Center. Five Connector routes meet at Frederick Towne Mall/Boscov's hourly. During early morning and late afternoon peak hours, three of the Connector routes meet every half hour at Frederick Towne Mall/Boscov's.

Bus stop signs are clearly indicated by green and white signs. The signs indicate the bus number that services its route. Route brochures each contain schedules with stop locations and a physical map. Flag stops exist in the City of Frederick Historic District and along Shuttle routes where safe and practical.

14. Will the bus stop if I am close to the stop?: Unless you are in an area where flag stops are permitted, you must be present at the bus stop when the bus arrives.

15. Does the bus only stop at bus stop signs?

a. Unless you are in an area where flag stops are permitted, you must be present at the bus stop when the bus arrives. Route deviation is also available with advanced notice.

b. Flag stops are permitted as follows:

In Frederick’s historic area (from South Street to 7th Street and from East Street to Bentz Street) flag stops will be permitted for all Connector and shuttle routes. You may flag the bus to stop at any traffic-controlled (stop sign or stop light) street corner along the route except: 1.Corners where the right lane must turn right and the bus route does not turn right 2.Corners where the bus route turns left from the left lane, and at 3.Corners where road conditions are such that a bus stop would be unsafe for passengers 4.On shuttle routes you may flag the bus to stop anywhere along the route within Emmitsburg, Thurmont, Brunswick, and Jefferson.

b. Route Deviation. Six “Connector” routes offer deviated route service. Passengers may request a route deviation within ¾ mile of the route. If requested, buses can deviate up to ¾ of a mile off the regular route to pick you up or drop you off closer to your origin or destination. Arrangements for route deviations must be made one business day in advance.

16. How do I board the bus?: All Transit buses operated on our Connector routes in the City of Frederick and Walkersville are either ramp or lift-equipped and have two wheelchair securement positions on board. Twenty-three (23) buses are also equipped with a “kneeler” feature, which allows the front of the bus to lower approximately five inches to make the step from the curb to the bus easier. Drivers will engage this feature upon request and can do so for any passenger. Smaller cutaway vehicles may have a lift. All services are free therefore no tickets or cash fare is needed.

17. How do I exit the bus?: As the bus enters the block where you wish to exit, pull the cord or touch the yellow strip along the insides of the bus to signal the driver to stop at the next bus stop or intersection. If the location is unsafe or is not permitted under our flag stop policy, the driver will stop at the next safe location.

18. Can I have food on the bus?: No, food and drinks are not permitted on any bus.

19. Can I bring a service animal on the bus?: Service animals are defined as animals that are individually trained to do work or perform tasks for people with disabilities and are permitted onboard Transit vehicles. Non-service animals, including pets, are permitted but must be secured in an appropriate animal carrier. Transit operators reserve the right to deny entry if not properly secured or under the rider’s control.

20. Can I bring a stroller on the bus?: Strollers are permitted on Transit vehicles. Transit asks that you secure strollers, baby carriages, and portable shopping carts to ensure they are kept out of aisles.

21. How do I pay for a bus ride?: All Transit Services are currently free.

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Transition Team Priorities

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1. Priority Area: Economic Development & Jobs

STATUS: COMPLETED

Tax Relief Targeted to ALICE Families
- The County Executive and the County Council reduced the tax rate on the County’s lowest income residents in the FY2024 budget to the lowest level allowed by state law. The Division of Energy & Environment’s Power Saver Retrofits program has helped 700 ALICE households reduce their energy cost burden.

STATUS: ONGOING

Implement GO Strategy
- The Division of Economic Opportunity developed a workplan in the second quarter of 2023 which includes updating the GO Plan to reflect changes in the economy because of the pandemic and continuing to implement the plan.

STATUS: UNDERWAY

Revitalize the B&I Cabinet
- The Frederick County Council created a Small Business Advisory Commission in 2021. The SBAC met in the second quarter of 2023 to develop its final report. After the SBAC issues its report to the County Council, the County Executive’s Office will issue a call for nominations for members to serve on the new Business & Industry Cabinet.
Streamline Permitting
- The County Executive and County Council created two new positions in the FY2024 budget to help residents and businesses navigate the permitting process: A Planning and Permitting Ombudsman and a Small Business Navigator. Those positions were posted in the third quarter of 2023.
MBE Program
- The County contracted with a consultant to conduct a disparity study as required by the Supreme Court decision in City of Richmond v. J.A. Croson Company as a precursor to establishing a program. The disparity study will be completed in 2024, and the County will use the results to develop a program.
Procurement Local Businesses
- The disparity study will include findings on this.
Creative Economy
- The County Executive is incorporating the arts into the County’s Community Partnership Grants program, which awards competitive grants to non-profit organizations serving the needs of our residents.
Place-Based Economic Development
- The Planning Board adopted a draft of the South Frederick Corridors Plan in April 2023 and received comments from State agencies in May 2023. The Plan involves significant place-based economic development strategies. The Division of Economic Opportunity secured a $100,000 grant from the Maryland Makerspace Initiative Program, which it is using to establish a new makerspace in Frederick County.
Agricultural Economy
- The County Executive convened an Agritourism Workgroup in the third quarter of 2023 to review the County’s existing laws and regulations related to agritourism and the County’s existing programs to support agritourism, and to make recommendations to promote agritourism while protecting the health, safety, and quality of life of Frederick County residents. The Workgroup will issue a report no later than December 1, 2023.
Data Centers
- The County Executive convened a Data Center Workgroup in the third quarter of 2023 to examine lessons from Northern Virginia’s experience with data centers and consider appropriate locations for data centers; taxation issues related to data centers; water, power, and other infrastructure needs of data centers; community benefits that can be derived from the data center industry; and potential amendments to the County’s critical digital infrastructure law. The workgroup will issue a report no later than January 5, 2024.

STATUS: PENDING

Retail Incubator

2. Priority Area: Education & Workforce Development

Dial with green color filled a quarter to full.

STATUS: ONGOING

Recruit & Retain Educators
- The County Executive and County Council appropriated $29.2 million in FY2024 to raise salaries for educators, administrators, and support staff – roughly a 6% increase for all employees. The County Executive and County Council appropriated the funds to add 346 full-time employees to FCPS in FY2024, of which 330 work directly with students. The County Executive and County Council also provided support in FY2024 to implement longevity stipends for some FCPS employees, provide stipends for bus drivers and bus assistants, and limit insurance premium increases.
Student Behavioral Health
- The County Executive and County Council provided increased funding for special education by approximately $7 million in FY2024 to support the Child Find program and to hire new board-certified behavioral analysts, itinerant special education school therapists, a school psychologist, a pupil personnel worker, and a trauma therapist.

STATUS: UNDERWAY

Better Utilize Real Estate
- Under the direction of the Chief Administrative Officer, County staff are compiling a comprehensive inventory of County-owned buildings and land. Once complete, this inventory will be used to identify opportunities to think creatively about use of County-owned spaces.
Universal Pre-K Implementation
- At the August 16 Planning Commission meeting, FCPS staff reported that they have space or have a plan to have space for pre-kindergarten for four-year-olds.
Comprehensive Workforce Plan Summit
- The County Executive will convene a workforce summit planning committee in the fourth quarter of 2023 and will host a workforce summit in the first quarter of 2024.
Apprenticeship and Internships
- The Division of Public Works Training Program coordinates with the Career & Technology Center and Frederick Community College and currently has employees in the ABC trades. The Division of Human Resources is partnering with FCPS to roll out a County-wide initiative to place students in apprenticeship and internship positions in County government.

STATUS: PENDING

Collective Impact Vulnerable Students

3. Priority Area: Government Innovation

STATUS: ONGOING

Modernize the Website
- The County launched a new website in the second quarter of 2023 and is implementing policies and procedures to ensure the content is updated regularly.
Meet Constituents Where They Are
- The County Executive held a record number of budget town halls, including one in each councilmanic district and continues to hold community meetings around the County. The County Executive’s workgroups are also holding hearings around the County.

STATUS: UNDERWAY

Break Down Siloes
- The County Executive convenes regular meetings with all division directors where the County’s senior leadership team can inform each other about major initiatives within their divisions and share ideas and information. At the Transition Team meeting in early 2024, the County Executive will highlight specific examples of where County divisions came together around a table to solve problems.
Enterprise-Wide Approach to Tech
- Under the supervision of the Chief Administrative Officer, all County divisions are migrating to a technology solution which will provide the backbone of an enterprise-wide approach to technology.
Data Driven Frederick Partnership
- The County Executive and the President of Hood College will sign a memorandum of understanding in the fourth quarter of 2023 to formalize a partnership between Frederick County Government and Data Driven Frederick.
Outcome-Based Budgeting
- In preparation for the FY2025 budget process, County staff are participating in trainings on outcome-based budgeting. During the FY2025 budget process, the County Executive will pilot outcome-based budgeting in several divisions.
Enterprise-Wide Approach to Comms
- The Communications and Public Engagement Office began holding regular meetings with division-level communications staff.

STATUS: PENDING

Culture of Innovation
Modernize Talent Management
Customer Service Experience

4. Priority Area: Housing & Quality of Life

STATUS: COMPLETED

Establish Division of Housing
- The County Executive created a Division of Housing in FY2024, and the County will hire a new director in the third quarter of 2023.

STATUS: ONGOING

Link Neighborhoods to Rec Spaces

STATUS: UNDERWAY

Lead Agency for CoC Collaborative
- The County is in the process of becoming the lead agency.
Inventory County-Owned Land
- Under the supervision of the Chief Administrative Officer, County staff are creating a comprehensive inventory of all County-owned land. This inventory will be used to identify opportunities for creative use of County-owned land, including affordable housing opportunities.
Service Coordination Model for Seniors
- The County Executive announced on May 31, 2023, that Frederick County Government will transition to a service coordination model that will help seniors age in place, while continuing to provide subsidies for those who need residential skilled nursing.

STATUS: PENDING

Housing Finance
Housing Preservation Strategy
Partner w/Munis to Increase Housing
APFO
Zoning Ordinance to Reduce Barriers

5. Priority Area: Public Health & Human Services

STATUS: ONGOING

Access to Mental Health Services
- A ribbon cutting ceremony was held on August 30, 2023, for Frederick County’s crisis stabilization center, the first facility of its kind in Maryland,which will provide 24/7 trauma responsive, low-barrier, voluntary care and recovery-oriented services. The County Executive and County Council expanded the mobile crisis team and the mobile community healthcare units and funded the crisis stabilization center in the FY2024 budget.

STATUS: UNDERWAY

Maternal Health Disparities
- The Health Services Division conducted a Black Maternal Health Disparity Study and is engaging the community to develop solutions.

STATUS: PENDING

Health Equity Lens for Grant-Making
Healthcare Workforce Development
HiAP Framework
Expand Substance Abuse Strategies
- In addition to the crisis stabilization center, the County is receiving funding through settlements with opioid manufacturers and Juul Labs, which it will use to invest in expanded substance abuse strategies.

6. Priority Area: Public Safety

STATUS: UNDERWAY

Laird LODD Implementation
- As of May 1, 2023, 62 recommendations have been implemented, 37 are underway, and 38 have not been started.
First Responder Recruitment & Retention
- The Maryland General Assembly passed and the Governor signed a bill to create a commission to study and make recommendations in this area, and the County will consider its approach to this issue after reviewing the commission’s findings.
Wellness of Front-Line Workers
- The County Executive and County Council provided funding for a new wellness program in the Sheriff’s Office in FY2024.
Expand Programs & Measure Impact
- The County Executive and County Council provided funding for a data analyst in the Division of Fire and Rescue Services in FY2024.

STATUS: PENDING

Intimate Partner Violence Prevention
Additional Behavioral Health Protocols
Criminal Justice Coordinating Council
Youth Engagement

7. Priority Area: Sustainability Infrastructure & Transportation

STATUS: ONGOING

Engage the Agricultural Community
- In addition to the Agritourism Workgroup, the County Executive meets regularly with the Farm Bureau’s leadership and participated in farm visits. The County Executive and County Council provided funding for the Agricultural Innovation Grants in FY2024.

STATUS: UNDERWAY

Leverage Federal Money
- The County contracted with a firm that specializes in federal grants to ensure we are securing more than our fair share of federal grant money.
Transition County Fleet to EV
- Under the direction of the Chief Administrative Officer, County staff are preparing a plan to transition the County fleet to electric vehicles.
Advocate for Expanded Regional Service
- The County Executive met with MDOT Secretary Paul Weidefeld and County staff meets regularly with MDOT staff to advocate for Frederick County’s regional needs

STATUS: PENDING

Comm. Approach to Energy Efficiency
Build Resilience
Adequate Domestic Water & Sewer
Greenway Corridors & Infrastructure Plan
Re-organize & Resource Transportation

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Treasury

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1. How often is the Treasury website updated?: The Treasury Property Information website is in real time. Payments are reflected as soon as they are posted to the account.

2. Contact Us

The Treasury Department is a department within the Frederick County Division of Finance. The main numbers for the Treasury are:

Treasury - 301-600-1111
Transfer and Recordation Office - 301-600-6718
Fax Number - 301-600-2347

For the Hearing Impaired, please use the Maryland Relay Service.

Treasury Email Address:treasuryquestions@FrederickCountyMD.gov .

3. Where is the Treasury Located?

The Treasury is located at 30 North Market Street, Frederick, MD 21701

Google Maps

4. What are the hours of operation?: The Treasury is open Monday through Friday, 8:00 am to 4:00 pm, with the exception of County holidays. You may also call us during those hours at (301) 600-1111.

5. What is the mailing address for the Treasury?

Frederick County
Treasury Department
30 North Market Street
Frederick, Maryland 21701

6. I am having trouble getting through to an operator. What can I do?: From about the end of July until the end of September, the County's telephone line (301) 600-1111 can be very busy. To accommodate the number of telephone calls, the system holds calls and transfers them, in turn, to an operator. Operators are available to answer questions between the hours of 8:00 am and 4:00 pm. Please be patient and your call will be answered as soon as possible. You may send an e-mail message directly to the Treasury Department by sending your question to treasuryquestions@FrederickCountyMD.gov .

7. I don't want others to see my tax bill. Is that possible?: The Maryland Public Information Act (MPIA) at State Government Article, Section 10-601 et. seq. of the Maryland Annotated Code, provides that all public records are open to inspection. Tax records and related recording information contained in the County tax system, which is available on the County internet site, are public records made and received in connection with the transaction of public business.

All county public records are subject to inspection by any person unless the records are privileged or confidential and by law exempted from the MPIA. There is no law which declares these records to be privileged or confidential and there is no exemption for these records under MPIA.

8. What is the Treasury Department and what is its relationship to the State of Maryland?: One of the primary objectives of the Treasury Department (a department within the County government's Division of Finance) is to collect property taxes on behalf of the State, County and local municipalities. The State assesses all property in Maryland and maintains the database for real property tax accounts.

9. What is the difference between Real Property and Personal Property?: Real Property is assessed on the physical (land) and/or improved (dwelling) components of the property.

Personal Property is assessed on the assets and inventory of a company or business. At this time Frederick County levies a limited business personal property tax, on machinery and equipment that is used to generate electricity or steam for sale, or hot or chilled water for sale that is used to heat or cool a building. (Frederick County Code 1-8-9)

10. I appealed my assessment but my taxes are due, what should I do?: Obligation to pay taxes is not stayed or suspended pending an appeal of the assessment.

11. How are my real property taxes calculated?: Real property tax is calculated by multiplying the tax rate by the property’s assessed value per $100. The tax rate schedule is available at Tax Rates.

12. What is the taxable levy year?: The tax year covers the period from July 1st to June 30th. This represents the tax levy year. In Frederick County, this same period is also designated as the County's fiscal year.

13. What municipalities have their taxes collected by Frederick County?

Frederick County Government collects taxes for the following twelve (12) municipalities:

Brunswick
Burkittsville
Emmitsburg
Frederick
Middletown
Mt. Airy
Myersville
New Market
Rosemont
Thurmont
Walkersville
Woodsboro

14. When are the tax bills mailed?: Annual & Semi-annual tax bills are mailed to homeowners in July of each year. The tax bills are also posted to the website by July 1st.

15. Why is there only one return envelope in the tax bill?: Even if you are on a semi-annual payment schedule requiring that you make two separate payments, only one envelope is provided due to the cost of mailing the tax bills. Please do not use this envelope for any other than the intended purpose.

16. What if I did not receive a tax bill?: Bills are mailed to all taxpayers in July. If you have not received your bill, please check the website. Chances are that you may have forgotten to notify the State Assessment office of your change of address and the tax bill was returned to us.

17. Do you send a bill for the second installment?: No, the County does not send a new tax bill for the second installment. The original tax bill has two coupons, one for each installment.

18. Is a delinquent notice sent?: Delinquent notices are the Tax Lien Sale notification bills, which are sent in March. This shows the amount that is due depending on which month (March or April) the payment is made. This notice also advises the taxpayer of the consequence is the bill remains unpaid (i.e., a tax lien for the property will be sold at the tax lien sale in May.)

19. When are tax payments due?

Annual tax bills are due September 30, a discount of 1% is given for payments received in July and a discount of 1/2% is given for payments received in August.

First semi-annual installments are due September 30.
Second semi-annual installments are due December 31.
Interest begins to accrue on all unpaid balances on October 1.
Supplemental and revised tax bills are due 30 days from the time of issue.

Payments received by the Treasury Department office via the U.S. Postal Service that are postmarked by the last calendar day of any given month will be credited to the account as of the postmark date, so long as the payments are received within three (3) calendar days of the last calendar day of the month.

Any payments received on the fourth (4th) calendar day of the month and beyond will be credited as received the month following the postmark date, with any and all additional interest and fees accrued and applied to the account.

Payments made in person at the Treasury Department office must be made by the close of business on the last business day of the month to be credited to the account as received in that month.

20. I have already paid my taxes. Why am I getting another tax bill?: If you received another bill, it is most likely because there has been an adjustment to your account. These adjustments could be for tax credits, increased assessments, abatements, or other changes which result in either a supplemental tax bill or a revised tax bill.

21. New Construction Bills:: In the case of new homes, most often the developer pays the land bill only (i.e., the unimproved portion of your property) since the State Assessment office may not have assessed the dwelling (i.e., your home or the improvement portion of your property). In these cases there is a New Construction bill. New Construction bills are based on when the state assesses the dwelling. The supplemental bills will be in the form of a half year bill, which covers the period January 1st ? June 30th.

These New Construction bills are mailed only to the homeowner (these bills are not sent to the lender) and are due within 30 days. If the homeowner escrows their taxes and would like the lender to pay the new construction bill, the homeowner must send the tax bill to the lender.

After the State Assessment office makes and adjustment to an assessment, the homeowner will receive a revised tax bill that reflects those changes (these bills are not sent to the lender). If the homeowner escrows their taxes and would like the lender to pay a revised bill, the homeowner must send the tax bill to the lender.

22. Do I qualify for the semi-annual tax payment plan, and if so, how do I sign-up? Will I benefit from paying my taxes semi-annually?: Effective July 1st, 2000, a semi-annual tax payment schedule became mandatory for all owner-occupied residential property owners in the State of Maryland. Taxpayers may opt to pay annually, but they must notify their lender prior to May 1st of their intention. The County and the mortgage lenders will assume that taxes are being paid semi-annually unless the taxpayer notifies their mortgage lender that they want to pay annually. You do not need to notify the County; the County will accept either an annual or semi-annual payment.

Semi-annual tax payments are due in two installments; the first in September 30th and the second on December 31st. While there is no service charge associated with the semi-annual payment program, if a semi-annual payment becomes delinquent, interest and penalty charges are calculated on the amount of the delinquent payment beginning the day after it was due (e.g., if the first installment payment was not made by September 30th, interest and penalties will accrue starting October 1st..)

23. Is there a discount for paying early?: Yes, there is a 1% discount if payment is received in our office on July 31st or the last business day of the month. There is ½% discount if payment is received in our office by August 31st or the last business day of the month. Postmarks are not accepted.

24. What if I realize later that I don't have funds to cover this check?: To protect you from return check fees, we ask that you not attempt to make payment to Frederick County. Please make sure that sufficient funds are available in your checking account when payment is made.

25. Why is there a convenience fee?: The credit card service charge is not a tax but the merchant discount and processing fee charged by the bank and the credit card processor. The County does not keep any of the service charges; it is passed entirely on to third parties. While the County would like to offer credit card payments free of charge, the County cannot charge all taxpayers for credit card use by a few individual taxpayers. Hence, only the individual using the card is charged. As you may be aware, there have always been costs associated with using credit cards. For most business, these costs are included in the price of the goods sold.

26. How do I get a receipt for my tax payment?: Your receipt is your cancelled check, your bank or credit card statement, or your validated receipt from the cashier (if you paid in person). You may also use a copy of your tax bill which shows a zero balance. You may also send in a self addressed stamped envelope with a request for a receipt.

27. What if my taxes are not paid on time?: Payments for annual bills and the first installment of semi-annual bills must be received in our office before the close of business the last business day of September to avoid interest charges. On October 1st interest will begin to accrue on unpaid balances at a rate of 1% per month. Unpaid taxes become delinquent March 1st. Delinquent taxes are subject to additional interest and penalties until paid in full. Interest and penalties are calculated on the new amount of the bill, after any credits are applied. Delinquent taxes, including unpaid penalties and interest charges, will result in the sale of a property tax lien at a public auction held on the second Monday in May of the subsequent calendar year. A tax sale will also occur if the taxpayer owes an amount equal to the interest and penalty, even if the amount of the tax bill has been paid. Accounts eligible for tax sale are listed for three consecutive weeks in a Frederick County newspaper and are subject to an advertising fee. Property tax accounts taken to the tax sale may be subject to additional legal costs incurred by the new lien holder.

28. Can I appeal the interest and penalty charges?: The payment due dates are pursuant to Maryland State Law, which also determines how the interest and penalty may be calculated and applied to an account.

29. What is the Tax Lien Sale?: Pursuant to the Maryland State law, each local jurisdiction holds an annual tax sale to sell property liens for unpaid property taxes and other charges to the highest bidder. The new certificate holders, upon being awarded the winning bid, pay the County the outstanding taxes and charges, including any penalty and interest charges. Please note that the County sells the lien on the property at tax sale, not the actual property.

30. When is the Tax Lien Sale?: The tax lien sale is held every year on the second Monday in May.

31. Where can I find more information about the annual Tax Lien Sale?: Tax Lien Sale Information

32. Where can I find the final results of the Tax Lien Sale?: Historical results of the Tax Lien Sale

33. What if there is an overpayment on the account? How do I get a refund?: If there is a credit balance on the web tax bill, in most cases a refund will be generated automatically. However, if a refund is not generated the homeowner needs to scroll to the bottom of the tax bill and click on the refund request for to obtain the necessary information.Download a Refund Request Form or request it from the Treasury Department at 301-600-1111. The on-line form requires Adobe Acrobat Reader.

34. How will tax credits be paid to taxpayers?: Homeowners' tax credits will be displayed on the tax bill. The amount of the credit will appear on the bill and will be used to reduce the tax amount due. If the credit is used after the taxes are paid, a refund will automatically be issued to the taxpayer.

35. Why am I receiving a tax bill when the property is tax exempt?: Chances are the bill you received is for The System Benefit Charge or the Bay Restoration Fee. Even though you may be exempt from paying property taxes, the exemption does not extend to these charges.

36. My mortgage company says they paid the County in July and it is now August. Why is the payment not showing on my account?: Many mortgage companies outsource their tax paying process to a third party tax service bureau. Because the lenders must have their list of accounts to be paid and the funds deposited with the tax service by a specific date, they tell their clients that they have paid the County. The County has established a schedule for the Lenders and Service Bureaus to submit their payments, so the accounts may be credited in a timely fashion (usually, the last week of July or December). In short, there is often at least a few weeks between the time that the payment leaves the mortgage lender and that it is received and processed by the County.

37. How do I correct the name and address on my tax bill?: If the wrong mailing address appears on the tax bill or the real property assessment notice, or you would like to change the address to which your tax bills, assessment notices and other correspondence should be mailed, please call the State Assessment Office (SDAT) 301-815-5350 or visit the SDAT internet website http://www.dat.state.md.us/ to email your request to the State. You will need to provide the account number of the address of the property and the resident status. Once the correction is made by SDAT, the county will automatically receive information from the State. However, please remember that since the State maintains the database, the County can not make any changes to your property tax account including the mailing address. Please note that failure to change the mailing address does not relieve the tax payer of their obligation to pay the property tax bill, interest charges, or penalties.

38. I am the principle resident how do I make that change?: To change your residency status, please contact the State Assessment Office at 301-815-5350.

A person or married couple can only have one principal residence. Principal residence is the dwelling where the homeowner regularly resides and is the location designated by the owner for the legal purposes of voting, obtaining a driver's license and filing income tax returns.

Only the owner's principal residence is eligible for the Homestead Tax Credit, the Homeowner's Tax Credit and other State and local tax credit programs. In addition, only the owner's principal residence is eligible for the semi-annual property tax payment program. The State Assessment Office may request documentation to verify that a dwelling is the principal residence of a homeowner.

39. What should I do with a bill that I received for property that I no longer own?: Return the bill to Frederick Count Treasury Department at 30 North Market Street Frederick, Maryland 21701. Please enclose a short note indicating that the property was sold.

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Wastewater Treatment and Disposal (DWSU)

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1. Where does wastewater come from?: Wastewater comes from our homes in the form of human and household wastes from toilets, baths and drains as well as from industries, schools and businesses in the form of wastes from factories, food service operations, shopping centers, etc. On average, each person in the US contributes approximately 100 gallons of wastewater daily.

2. What does a wastewater treatment plant do?: Treatment plants remove impurities contained in wastewater so that the treated wastewater can be safely returned to the environment. The same stabilization occurs in nature, to break down wastewater to its most basic components of carbon dioxide and water, if given enough time. Due to the increase in the earth’s population and the volume of wastewater generated, the natural process would be overwhelmed. A wastewater treatment plant speeds up the process. The cleaned water is disinfected and returned to local rivers and creeks.

3. How is the treated wastewater disinfected?: All of the wastewater treatment plants operated by the Frederick County Division of Water and Sewer Utilities use Ultraviolet light to disinfect the wastewater discharge (effluent).

4. Who operates the wastewater treatment plants?: The daily treatment plant operation is conducted by highly trained and state certified wastewater operators. Wastewater operators are required to obtain and maintain state certification. In order to become certified, the operator must be a trainee for 3 years and pass the state certification exam and attend a minimum of 30 to 46 CEUs of approved certification training, every three years to maintain their certification. In addition to operations staff, a team of maintenance personnel are required to maintain the equipment at the treatment plant as well as over 432 miles of sewer line and 33 pump stations that are part of the wastewater collection system.

5. How many wastewater treatment plants are in the County?: The Division of Water and Sewer Utilities currently operates 10 wastewater treatment plants (WWTPs).

6. What size are these wastewater treatment plants?: The plants operated by the Division of Water and Sewer Utilities range in size from 5,000 gallons per day to 15 million gallons per day (MGD).

The Ballenger-McKinney Wastewater Treatment Plant is the County’s largest and most sophisticated treatment plant. It was recently upgraded to provide Enhanced Nutrient Removal (ENR) treatment to remove Nitrogen and Phosphorus and uses membrane technology to produce high quality effluent. It has a permitted capacity of 15.0 MGD and is manned by certified operators 24 hours/day, 365 days per year.

7. What are some of the things that should not be put down the drain or toilet?

Any products that are labeled as hazardous materials should never be disposed of in the sewer. Hazardous materials are often labeled as corrosive, toxic, reactive or flammable. The list includes many items we have in our homes such as all-purpose cleaners, antifreeze, paint, paint thinner, pool chemicals, solvents and motor oil to name a few.

Many of the paper products labeled “flushable” should not be disposed of in the sewer. For example, “disposable wipes” do not breakdown in the sewer and cause clogs in the sewers and pumps.

Animal and vegetable derived cooking oils and grease can block drains and sewer lines.

8. What should I do with fat and oil if it can't go down the drain?: Homeowners can collect grease in a metal can and, once it cools, place it in the trash. Restaurants and other commercial food preparation activities that generate a large quantity of fat and oil are required to have grease traps installed and have them pumped regularly to keep grease from entering the sewer.

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Water & Wastewater Maintenance (DWSU)

Show All Answers

1. Who do I contact if I have a water or sewer emergency?

If you are on Frederick County's water and/or sewer system, call 301-600-2187 (M-F 7:00 a.m. - 3:30 p.m.).

For an emergency occurring after hours, on a holiday or on a weekend call 301-600-2194. Please note: Water shut off due to non-payment is not considered an emergency and staff at this number is not authorized to have water service turned back on.

If you are a CITY WATER AND/OR SEWER customer, you should call 301-600-1440.

2. I have a question about my water and/or sewer bill.: Contact the Division of Water and Sewer Utilities’ billing department at 301-600-2354.

3. I have a leak and need my water shut off to make a repair.: Contact the Division of Water and Sewer Utilities’ Maintenance Department at 301-600-2187 during normal business hours (7:00 a.m. - 3:30 p.m., Monday-Friday). Outside of normal business hours, on holidays or on weekends, call the emergency number at 301-600-2194. If you need the water shut off because of work that you are planning to do in the future, you may call ahead and schedule an appointment.

4. Who do I contact to have utility lines located?

The Division of Water and Sewer Utilities (DWSU) is a member of "Miss Utility" which is a member of a "One-call system" that allows a person to notify DWSU of planned excavation or demolition by calling 1-800-257-7777 or 811, or via an interactive ticket request system.

Please note that the Frederick County Division of Water and Sewer Utilities locators only mark Frederick County owned or operated water and sewer lines and do not mark private lines.

5. I have blue and/or green paint on my lawn. What is going on in my yard?: Because the Division of Water and Sewer Utilities (DWSU) is a member of "Miss Utility", all marking is based on the locate requests that DWSU receives. Anyone can look at the tickets at www.missutility.net. On that page, under "Search and Status" select "Western Shore Maryland." You can then search based off a multitude of items such as county, street, contact name, house number, city, etc.

6. I am a County water customer and my water pressure is low. Who do I call?: Contact the Division of Water and Sewer Utilities’ Department of Water Purification and Distribution at 301-600-2945.

7. The stormwater ditch in front of my house is flooding because the culvert pipe under the driveway is clogged. What should I do?: Since stormwater does not enter the County sewer system, this is not something the Division of Water and Sewer Utilities handles. Contact the Office of Highway Operations at the Division of Public Works at 301-600-1564.

8. My 6" sewer cleanout cap is broken or missing. How do I get it fixed?: Contact the Department of Water and Wastewater Maintenance at 301-600-2187.

9. My water tastes/smells. Who can I contact?: Contact the Division of Water and Sewer Utilities’ Department of Water Purification and Distribution at 301-600-2945.

10. Who do I contact regarding installation of residential or commercial water meters?: Contact Division of Water and Sewer Utilities’ Meter Maintenance Office at 301-600-1592.

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Water and Sewer Utilities (DWSU)

Show All Answers

1. Who do I contact if I have a water or sewer emergency?: If you are on Frederick County's water and/or sewer system call
301-600-2187 (M-F 7:00 a.m. - 3:30 p.m.) or 301-600-2194 (after hours, holidays or weekends)
If you are a CITY WATER AND/OR SEWER customer, you should call 301-600-1440.

2. I am a Frederick County Water and/or Sewer customer. Who do I contact for billing questions?: You should contact the billing office at 301-600-2354.

3. Is my water supply fluoridated?: Fluoridated water systems are listed on the Division’s Water Purification and Distribution page.

4. I need to have a fire hydrant flow test performed. Who should I contact?

Fire Hydrant Flow Test Requests may be submitted electronically by completing the online form.

Alternatively, a written request may be mailed or faxed. Please call 301-600-2945 for further details regarding submitting a written request.

5. Is water and sewer connection available for a specific location?: Requests for information about connecting to County water and/or sewer may be submitted using the online form. Please call 301-600-2078 for additional questions and/or assistance.

6. I have questions regarding Pretreatment.: Please check our website at https://www.frederickcountymd.gov/1290/Pretreatment-Program.
Pretreatment FAQ

7. I have a private well and/or septic. Who do I contact with questions?: These questions must be directed to the Health Department at 301-600-1726.

8. Who do I contact to have utility lines located?

The Division of Water and Sewer Utilities (DWSU) is a member of "Miss Utility" (http://www.missutility.net/maryland/mdmemberutilities.asp) which is a member of a "One-call system" that allows a person to notify the DWSU of planned excavation or demolition by calling 1-800-257-7777 or 811, or via an interactive ticket request system.

Please note that Frederick County Division of Water and Sewer Utilities locators only mark Frederick County owned or operated water and sewer lines and do not mark private lines.

9. Where can I find a copy of the Consumer Confidence Report for my water supply?: Consumer Confidence Reports for specific water systems.

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Live Edit

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Accounting and Finance Support (DWSU)

▼
Addressing and Road Naming

▼
Ambulance Billing

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CMS Emergency Preparedness Rule

▼
County Attorney

▼
County Roads

▼
Development Review

▼
Elections

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Emergency Management

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Geographic Information Systems (GIS)

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Housing

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Human Resources

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Landfill & Recycling

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Life Safety

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Montevue Assisted Living

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Office of the Fire Marshals

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Pavement Management Program

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Permits & Inspections

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Procurement & Contracting

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Risk Management

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Scott Key Center - How Does it all work? Business FAQs

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TransIT

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Treasury

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Water and Sewer Utilities (DWSU)