Cart Repair/Exchange Requests: These orders are taken care of on one of your street's next TWO recycling collection days. Please leave your cart at the street ALL DAY on those dates. The crew that empties a cart is not the same crew that delivers or repairs carts.
Cart Orders for Existing Homes: Recycling carts are only delivered on a street's recycling collection day. Your order will be filled one of your street's next TWO recycling collection days.
CART ORDERS FOR NEW HOMES (BUILT IN THE PAST 12 MONTHS): Carts for newly built homes are ONLY delivered on a street's first recycling collection day in each month. If your request comes in on or after that day, you will not receive a cart until the FOLLOWING month. This means it can take up to five weeks to begin recycling service and receive a blue cart. You do not need to call to follow up on the order - if you are seeing this page, that means your request has been submitted and will be processed. Your cart will be delivered between 7am and 5pm on your scheduled day. (Frederick County provides recycling service via a contractor that is paid on monthly basis. If you are requesting a cart for a new home built in the past year, your cart cannot be delivered until your address has been added to our monthly service payment. Until then, you may use the recycling drop-off center at 9031 Reichs Ford Road (Monday through Saturday, 7am - 4:30pm), or, simply utilize your trash service until recycling commences.) * Our office is still operating under pandemic restrictions and cannot receive walk-in customers. Carts cannot be picked up in person. Delivery only.
While waiting to receive a cart, please note that you are also welcome to utilize a free recycling drop-off center. The County Drop-Off Center is located at 9031 Reichs Ford Road and additional facilities are operated by the towns of Brunswick, Middletown, Thurmont and Walkersville; please contact the nearest town office for their locations and hours. To keep track of when to set your cart out for collection, sign up for reminders and alerts (by email, text, phone call or Tweet), or download our free mobile app on our home page.
Thank you for recycling!