Software Applications & Services Management Support
Software specialists, integrators, and project managers work closely with business unit managers and staff to monitor applications, understand the business processes and functional goals, and recommend and deploy improvements to support business processes and productivity. Typical tasks include:
Develop/document business, functional, and process requirements
Conduct fit/gap analysis
Collaborate with functional users, partners, and contractors
Liaison between vendors and end users
Deploy new applications
Maintain and monitor existing applications
Manage contractors and contracted work
Lead technology change management
Develop test scripts and plans
Perform end-to-end testing with functional users
Re-develop / re-engineer applications
Provision comprehensive technical solutions
Promote defined methodologies for quality solutions
Develop technical cost/benefit analysis
Develop and deploy interfaces between systems
During deployments and upgrades, the team works with the functional stakeholders and contractors to follow ITIL and functional best practices from developing and documenting requirements, to business process reviews, fit/gap analysis, quality assurance testing, acceptance testing, security reviews, deployment, sign off and post project evaluations.
In addition to daily support and upgrades, custom in-house reports are provided to improve decision making specific to county goals and objectives.
Services Management includes Hardware, Software and Helpdesk Support.