The billing section currently handles approximately 34,016 accounts: 800 water-only accounts, 9,743 sewer-only accounts, and 23,473 water and sewer accounts. The accounts are divided into three regions and are billed on a staggered quarterly cycle.
The sewer-only accounts are currently billed quarterly. The customers having a sewer-only account should be aware that their water service may be provided by an independent municipality (such as the City of Frederick, the Town of Walkersville, or the City of Brunswick) that is not affiliated with DUSWM and is operated by its own respective billing department. Therefore, questions regarding water services in these areas should be directed to the appropriate municipality.